Caridad Pajon
Miami,FL
Summary
Results-oriented professional with a proven track record of reorganizing processes to optimize efficiency and effectiveness. Skilled at identifying challenges and implementing innovative solutions to drive positive outcomes. Adept at generating new ideas that enhance productivity and streamline operations. Committed to delivering exceptional results through strategic problem-solving and continuous improvement initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
GoodVets
09.2024 - 12.2024
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Identified opportunities for process improvement in order to enhance overall customer satisfaction
Guest Service Associate
Jungle Island
05.2023 - 07.2024
- Welcome guests with a smile and assist in checking them in while doing cashless transactions, helping move luggage and guiding guests as needed
- Answer inquiries and provide information clearly and efficiently
- Also I would multitask in helping the zookeepers with any encounters that they may have needed help on or helping to prepare the animals food
Front desk receptionist/ groomer
Scenthound
11.2022 - 03.2023
- Direct supervision of the Grooming Salon
- As a receptionist I would answer telephones, greet and interact with customers, fill out necessary grooming forms, make grooming appointments, check pets in and out, and collect money from clients
- I would also multitask by helping in the back to bathe and groom the dogs
Kennel Technician/Receptionist
VCA Cabrera Animal Hospital
06.2021 - 10.2022
- Ensure that all puppies and kittens health is monitored daily; keeping proper records
- Provide proper nutrition daily; consumption is monitored and recorded
- Assist Veterinarian with puppy and kitten examinations, and provide care and medications as prescribed by the Veterinarian
- Answer phones, sometimes directing calls to other staff through the switchboard or phone system
- Book appointments by phone
- Answer queries from patients and other staff
Sales Photographer
Magic Memories
06.2019 - 07.2021
- Market and advertise services to attract clients
- Analyze and decide how to compose a subject
- Use various photographic techniques and equipment
- Capture subjects in commercial-quality photographs
- Enhance the subject's appearance with natural or artificial light
- Use photo enhancing software
- I would also interact with the customers in the afternoon inside of the gift shop by asking how their day was at the park and showing them their photos and explaining to them the different prices that we have and if we have a sale
Kennel Attendant
SOMI
06.2018 - 09.2018
- At this location I learned a lot about dogs and what I did was come in early in the morning to clear out dog bowls and take the dogs out so I could probably disinfect and hose down the suits
- Once I was finished I would let it dry and go wash/replace the water bowls for the dogs
- I also went out to the pool area and looked after the dogs as well and made sure that they were all nice and tired so they could go into their clean suits for their mid day treat and nap
- Checking the bath schedule was also one of the duties so I would regularly check it to see who I needed to bathe, trim their nails and clean out the dogs ears
Education
None - Assistant veterinarian
Animal behavior college
Miami, FL04.2021
Coral Gables Senior High School - High School Student
Coral Gables Senior High School
Coral Gables, FL06.2012
Skills
- Time management
- Organizational Skills
- Training
- Photography
- Pet Care
- Social Work
- Kennel Experience
- Pet Grooming
- Dog Handling
- Adobe Premiere
- Sales
- Animal Handling
- Hospital Experience
- Guest services
- Hospitality
- Cash handling
- Retail sales
- Customer service
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Administrative experience
- Computer skills
Certification
- Driver's License
- CPR certified for dogs
Willingtorelocate
- Coral Gables, FL
- Brickell Hammock, FL
Personal Information
Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR - Customer Service Representative
GoodVets
09.2024 - 12.2024
Guest Service Associate
Jungle Island
05.2023 - 07.2024
Front desk receptionist/ groomer
Scenthound
11.2022 - 03.2023
Kennel Technician/Receptionist
VCA Cabrera Animal Hospital
06.2021 - 10.2022
Sales Photographer
Magic Memories
06.2019 - 07.2021
Kennel Attendant
SOMI
06.2018 - 09.2018
None - Assistant veterinarian
Animal behavior college
Coral Gables Senior High School - High School Student
Coral Gables Senior High School
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