Shanice Salter
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
10.2016 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Food Server
Chilli's Bar And Grill
03.2014 - 12.2016
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Education
Associate of Arts - Criminal Justice
Los Angeles Southwest College
Los Angeles, CA06.2010
Skills
- Handling and sorting mail
- Team Collaboration
- Problem-solving skills
- Workplace Safety
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Service prioritization
- Supply Restocking
- Guest Seating
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Cool Under Pressure
Accomplishments
- Trained Hundreds of new postal employees
- Supervised staff members.
- MVP AWARD 1ST QUARTER (2024)
.
Timeline
Mail Handler
United States Postal Service, USPS
10.2016 - Current
Food Server
Chilli's Bar And Grill
03.2014 - 12.2016
Associate of Arts - Criminal Justice
Los Angeles Southwest College
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