Shanice Soley-Nelson
Hightstown,NJ
Summary
A dedicated and passionate professional who demonstrates a strong foundation in customer service and team collaboration, with experience in enhancing customer experiences through effective communication. Known for be reliable, organized and providing excellent care.
Overview
14
14
years of professional experience
Work History
Business Owner
Sugar Me Nice
Westfield, New Jersey
01.2019 - Current
- Trained staff on product knowledge and customer service best practices.
- Handled inventory management to maintain optimal stock levels of beauty products.
- Designed promotional materials to attract new customers and drive sales.
- Oversaw financial records, managing expenses and revenue tracking efficiently.
- Maintained detailed records of production, inventory, income, and expenses to ensure accurate financial reporting.
- Implemented customer feedback systems to improve service quality and satisfaction.
- Resolved issues quickly through meticulous research and quick decision-making.
Customer Service Representative
Datavant
Rahway, New Jersey
08.2025 - 01.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed escalated customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding records and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waitress
Bonefish Grill Restaurants
Iselin, New Jersey
10.2018 - 08.2025
- Greeted customers warmly upon entry, answered questions, and recommended specials to enhance dining experience and boost sales.
- Maintained polite and professional demeanor to encourage customer inquiries and facilitate order placements.
- Assisted wait staff during busy shifts to ensure timely service during peak customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks accurately and processed payments promptly.
- Provided accurate change for cash transactions using a cash register system.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Enforced safety guidelines for food handling to ensure compliance with health regulations. for employees and patrons of the restaurant.
Receptionist
Doctors Care Associates
South Plainfield, New Jersey
01.2020 - 02.2025
- Managed front desk operations and greeted patients warmly.
- Facilitated patient check-ins and streamlined registration procedures for timely patient processing.
- Coordinated patient appointments to optimize scheduling and improve patient experience.
- Scheduled appointments and maintained accurate patient records.
- Assisted patients with insurance forms and billing inquiries.
- Managed incoming calls, directing them to appropriate staff to enhance communication flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Waitress
Red Lobster
Edison, New Jersey
07.2012 - 10.2018
- Provided excellent customer service in a high-volume restaurant environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Resolved customer complaints swiftly to ensure positive dining experiences.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders accurately and communicated with kitchen staff efficiently.
- Collaborated with team members to support busy service periods effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on service procedures and standards.
Education
High School -
Colonia High School
Colonia06-2011
Some College (No Degree) - Esthetician
Pro Beauty Academy
Edison, NJSkills
- Customer service excellence
- Customer relationship management
- Business operations
- Staff training
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Strong teamwork
- Effective communication
- Verbal and written communication
- Phone and email etiquette
- Telephone communication
- Multitasking
- Professionalism
- Conflict resolution
- Computer literacy
Timeline
Customer Service Representative
Datavant
08.2025 - 01.2026
Receptionist
Doctors Care Associates
01.2020 - 02.2025
Business Owner
Sugar Me Nice
01.2019 - Current
Waitress
Bonefish Grill Restaurants
10.2018 - 08.2025
Waitress
Red Lobster
07.2012 - 10.2018
High School -
Colonia High School
Some College (No Degree) - Esthetician
Pro Beauty Academy