Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Shanice Titus

Shanice Titus

Evanston,Il.

Summary

Experienced professional with 5 years of diverse background, including extensive Account Management experience. Effective at managing multiple accounts and customizing solutions to meet customer needs. Demonstrated success in enhancing customer satisfaction and streamlining operations through process improvements. Proficient in utilizing CRM software, skilled in negotiation, pricing, order entry, and strategic planning. Holds a Bachelor's degree in Communications.

Overview

9
9
years of professional experience

Work History

Account Manager

06.2022 - Current
  • Accurately and efficiently enter customer orders
  • Provide customer with updates as needed on lead times and tracking information
  • Follow up with warehouse/shipping to ensure 100% on-time delivery
  • Monitor and maintain inventory levels
  • Assign and review margins based on market research
  • Negotiate contract renewals and pricing agreements with clients
  • Analyze data from customer surveys to identify areas for improvement in service delivery or product offerings
  • Institute proactive communication protocols to reduce response time and improve overall customer satisfaction
  • Identify opportunities for process improvement within the account management department, resulting in increased in efficiency
  • Manage a high-volume workload while maintaining attention to detail and meeting tight deadlines
  • Nurture strategic partnerships with third-party vendors or suppliers that enhance overall value proposition for clients
  • Serve as the main point of contact for all client inquiries and issue resolution
  • Hard Coded Customer notes for all accounts
  • Achieved 97% on time delivery for assigned accounts
  • Introduced Inventory status reports to major customers to efficiently supply and maintain product
  • Collaborated with the marketing team to create customized solutions for clients, resulting in an improved customer satisfaction rating

News Reporter

11.2015 - 06.2019
  • Conducted in-depth research and investigation to gather accurate and reliable information for news stories
  • Interviewed key sources, including government officials, experts, and eyewitnesses, to obtain first-hand accounts and insights
  • Covered breaking news events on tight deadlines while maintaining accuracy and quality of reporting
  • Utilized social media platforms to engage with audience, promote stories, and gather leads for potential news stories
  • Edited own work as well as the work of other reporters for clarity, grammar, style consistency, and adherence to editorial guidelines
  • Developed a network of reliable contacts within various industries to stay informed about emerging trends and story opportunities
  • Attended press conferences, briefings, and public events to report on important developments in real-time
  • Managed multiple assignments simultaneously while meeting strict deadlines without compromising quality
  • Conducted interviews in various formats including face-to-face, phone, and video conferencing

Education

Bachelor Of Journalism - Media And Communication

University of The West Indies
Jamaica

Associate In Humanities - General Studies

Manchester High School
Manchester, Jamaica

Diploma - General Studies

Westwood High School
Trelawny, Jamaica

Skills

    Core Competencies

    Strong written and verbal communication skills,

    Order entry, Negotiation skills, Attention to detail, Managing multiple accounts

    Technical Skills

    Prophet 21(P21), Proficiency with CRM software, data analysis and reporting, Microsoft Office Proficiency

Languages

Spanish
Elementary

Timeline

Account Manager

06.2022 - Current

News Reporter

11.2015 - 06.2019

Bachelor Of Journalism - Media And Communication

University of The West Indies

Associate In Humanities - General Studies

Manchester High School

Diploma - General Studies

Westwood High School

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Shanice Titus