Maria (Belle) Sanchez
Fort Worth,TX
Summary
Dynamic professional seeking to advance a career with Quest Diagnostics, leveraging a strong background in effective communication, leadership, and results-driven motivation. Proven ability to inspire teams and foster collaboration, ensuring alignment with organizational goals. Committed to driving excellence and innovation in every project. Prepared to contribute to a culture of success and continuous improvement within the organization.
Overview
27
27
years of professional experience
Work History
Physician Account Manager
Quest Diagnostics
Irving, TX
11.2020 - Current
- Propel growth in designated Key Accounts.
- Strengthen customer loyalty by building and maintaining strong relationships with existing accounts.
- Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
- Seek and capitalize on up-selling and cross-selling opportunities in partnership with Physician Account Executives (PAE) or Specialty Account Executives
- Collaborate with PAE to resolve specific service-related issues for accounts.
- Partner with cross functional departments to effectively manage, prioritize, and resolve customer service challenges.
- Escalate any unresolved service issues as necessary
- Make use of all available tools and resources, including data analytics, sales portals, target lists, and support from the Marketing Department, Laboratory, and regional resources when needed.
- Provide continuous education to customers regarding new technologies and laboratory testing.
- Complete all administrative responsibilities thoroughly and on time.
- Maintain consistent follow-up communications with both Physician Account Executives and customers.
Customer Solution Specialist
Quest Diagnostics
Irving, TX
12.2018 - 11.2020
- Coordinate with Sales to facilitate routine client visits or schedule conference calls for key accounts, and “At Risk” accounts, address concerns and establish a relationship for good dialog.
- Meet with New and Existing clients to train/retrain, in their success with Quanum LSM, Logistics Services, Processing, Billing information and provide point of contact.
- Monitor service failures through Cognos, QLS, Client Problem Tracking, Salesforce and coordinate across departments to insure problem resolution.
- Analyze Onboarding of new clients to include start date set up, 45 days of monitoring, providing feedback to client regarding test not preformed, test in question, client problem report. Providing client education when needed. Also, communicate weekly any concern/success to Sales Rep and Sales Director.
- Worked on large hospital accounts and Onboarding projects.
- Parkland Memorial Hospital: Provide data for Quarterly Business Reviews and ensured that turn around time was up to the client’s standards and addressed any issues accordingly.
- Encompass Health (Richardson/Plano/Dallas): Served as key point of contact for all 3 locations to ensure a smooth onboarding and transition to Quest Diagnostics. Provided client education on TNP/TIQ. Communicated with Technical Team regarding any missing information. Provided data for weekly calls with Logistics, Processing, Sales Rep, Sales Director, Patient Service and Corporate. Reported monthly TAT, TNP/TIQ, Stat, Critical Value to client and provided resolution of any issues.
Phlebotomy Group Lead / Patient Service Float / PSR II
Quest Diagnostics
Irving, TX
01.2006 - 12.2018
- Led a team of 22 employees as the Patient Services Group Lead, overseeing scheduling, overtime management, and staff training for new and transitioning phlebotomists.
- Managed daily operations including opening and closing of Patient Service Centers (PSC) and IOP locations.
- Conducted audits for IOP and PSCs, maintaining compliance with CLIA and HIPAA regulations.
- Cultivated a supportive team-oriented atmosphere, encouraging innovative ideas among staff while retaining trusting relationships with clients and management.
- Demonstrated in-depth knowledge of Quest Diagnostics policies and procedures, serving as a role model for productivity, quality, and efficiency.
- Facilitated UDS training and managed various training programs for staff development.
- Managed patient service logs and addressed client/patient concerns, resolving issues promptly.
- Gained experience in specimen processing, drug screening, and data entry while upholding excellent customer service levels.
Patient Service Phlebotomist
Lab Corp of America
Midland, TX
08.1999 - 03.2005
- Trained newly hired phlebotomist.
- Participates on teams and special projects when asked.
- Preformed phlebotomy for over 8 nursing homes and 4 outpatient lab and 5 IOP's.
- Maintaining patient privacy and confidentiality.
- Prepared specimens for analysis.
- Experience in geriatrics and pediatrics.
- Ordering of supplies.
Education
High School -
Coahoma High School
Coahoma, Texas01.1998
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Howard Jr. College
Big Spring, Texas01.1999
Skills
- Experience with laboratory information systems
- Fluent in two languages
- Core competencies
- Conflict resolution expertise
- Effective leadership
- Ethical decision-making
- Hard worker, dependable, prompt Excellent interpersonal skills
- Team collaboration
- Excel in group participation as well as individual settings
Awards & Achievements
Nominee for 2016 Everyday Excellence Employee of the Year Award, 2015 Everyday Excellence Meaningful Metrics, I Am Patient Focused, Participate of the 2018 Shingijutsu Kaizen, Dallas Texas
Section name
Letter of recommendation attached
Languages
Spanish
Professional Working
Timeline
Physician Account Manager
Quest Diagnostics
11.2020 - Current
Customer Solution Specialist
Quest Diagnostics
12.2018 - 11.2020
Phlebotomy Group Lead / Patient Service Float / PSR II
Quest Diagnostics
01.2006 - 12.2018
Patient Service Phlebotomist
Lab Corp of America
08.1999 - 03.2005
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Howard Jr. College
High School -
Coahoma High School