Michael Watson
San Antonio
Summary
Results-driven account management professional with 7+ years of experience at Quest Diagnostics. Proven track record of growing and retaining physician accounts, resolving complex issues, and increasing test utilization and revenue. Seeking to drive territory growth and client success as a Physician Account Executive.
Overview
5
5
years of professional experience
Work History
Physician Account Manager
Quest Diagnostics
San Antonio
09.2025 - Current
- Managed and grew accounts by fostering strong relationships, resulting in high client satisfaction.
- Identify opportunities to expand test utilization and increase account revenue.
- Supported retention efforts by proactively addressing client concerns, preventing service disruptions and ensuring continuity.
- Partner with internal teams to improve turnaround times, service quality, and overall client experience.
Customer Solution Specialists
Quest Diagnostics
10.2024 - 09.2025
- Partnered cross-functionally with sales, operations, and lab teams to enhance service delivery and elevate client satisfaction.
- Monitored high-impact client concerns to support account retention and enhance client relationships.
- Identified root causes of recurring issues and implemented solutions to minimize service disruptions.
- Manage a high-volume workload while maintaining accuracy, responsiveness, and professionalism.
Service Solutions Rep
Quest Diagnostics
02.2023 - 10.2024
- Handled inbound inquiries from physician offices and sales, resolving issues related to test orders, results, and billing.
- Coordinated with internal departments to resolve service concerns promptly, enhancing overall client satisfaction.
- Cultivated strong client relationships through effective communication and reliable follow-through, fostering trust and loyalty.
- Identified common issues and contributed to process improvements, streamlining service efficiency and reducing resolution time.
Phlebotomist III Float
Quest Diagnostics
03.2021 - 02.2023
- Delivered high standard of patient care, enhancing patient experiences and improving client satisfaction.
- Ensured accuracy in specimen labeling, handling, and documentation to maintain quality and compliance standards.
- Supported understaffed locations, ensuring operational continuity and reliable service delivery.
- Built rapport with patients and provider staff, fostering trust in service delivery.
Education
Bachelor of Science - Nutrition
Texas Tech University
Lubbock, TX12-2020
Skills
- Strong problem-solving skills
- Customer communication
- Teamwork and collaboration
- Data analysis
- Healthcare software
- Relationship management
- Time management
Timeline
Physician Account Manager
Quest Diagnostics
09.2025 - Current
Customer Solution Specialists
Quest Diagnostics
10.2024 - 09.2025
Service Solutions Rep
Quest Diagnostics
02.2023 - 10.2024
Phlebotomist III Float
Quest Diagnostics
03.2021 - 02.2023
Bachelor of Science - Nutrition
Texas Tech University