Summary
Overview
Work History
Education
Skills
Qualification Summary
References
Timeline
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Shanice Townsend

Jonesboro,GA

Summary

Experienced customer service agent with 10+ yrs in solving client issues by utilizing technology to serve, manage and perform good client support and communication. I am a solid team player with outgoing, energetic, and positive demeanor motivated to maintain customer satisfaction and contribute to company success. Readily eager to take on new processes and programs to further advance my career path.


Overview

9
9
years of professional experience

Work History

Import and Export Cargo Agent

Swissport Cargo Services
06.2022 - Current
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Examined cargo and freight shipments to check goods' condition.

Administrative Assistant

Town and Country Property Management
12.2020 - 04.2022
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Distributing mail
  • Updating the client database
  • Keeping track of office expenses & Ordering office supplies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrative Assistant

Roberts Contacting
08.2018 - 12.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collate and distribute mail
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence
  • Scheduled office meetings and client appointments for staff teams.
  • Write and edit documents from letters to reports and instructional documents
  • Create and maintain filing systems, both electronic and physical
  • Manage accounts and perform bookkeeping.

Lead Lab Technician

Mega Aid Compounding Pharmacy
03.2015 - 08.2018
  • Receive, label, and analyze samples
  • Organize and store all chemicals substances, fluids, and compressed gases according to safety instructions
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
  • Maintain equipment and assist in ordering laboratory supplies
  • Ensure that all safety guidelines are always followed strictly and maintain a clean and orderly environment.
  • Maintained documentation on tests performed in lab.

Education

ADVANCED REGENTS DIPLOMA -

SCIENCE SKILLS CENTER HS

Associate of Science - Criminal Justice

MONROE COLLEGE (NEW ROCHELLE)

Skills

  • Well versed in Microsoft Programs: 60 WPM, highly skilled leader with strengths in delegating tasks, team building, and creating positive customer experiences, Entry level QuickBooks
  • Stored Goods Retrieval
  • Cargo Shipment Estimations
  • Pickup Arrangements
  • Payment Processing
  • Client Coordination
  • Documentation Preparation

Qualification Summary

Experienced customer service agent with 7+ yrs in solving client issues by utilizing advanced technology to serve, manage and perform good client support and communication. Eager to take on new processes and programs to further advance career path.

References

References Available Upon Request

Timeline

Import and Export Cargo Agent

Swissport Cargo Services
06.2022 - Current

Administrative Assistant

Town and Country Property Management
12.2020 - 04.2022

Administrative Assistant

Roberts Contacting
08.2018 - 12.2020

Lead Lab Technician

Mega Aid Compounding Pharmacy
03.2015 - 08.2018

ADVANCED REGENTS DIPLOMA -

SCIENCE SKILLS CENTER HS

Associate of Science - Criminal Justice

MONROE COLLEGE (NEW ROCHELLE)

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Shanice Townsend