Shanice Townsend
Atlanta,GA
Summary
Compassionate Certified Medical Assistant and Phlebotomist with a proven ability to perform accurate blood draws, assist with medical procedures, and support healthcare teams in high-volume medical environments. Skilled in patient assessment, EHR documentation, and laboratory procedures. Dedicated to improving patient experience through professionalism, empathy, and clinical excellence.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Medical Assistant
Emory (Cardiology)
Decatur, Georgia
12.2025 - Current
- Assist physicians with patient examinations, procedures, and treatments.
- Record vital signs, medical histories, and symptoms for 30+ patients daily.
- Prepare exam rooms and ensure all equipment is sterilized and ready.
- Update patient records using electronic health record (EHR) systems.
- Administer injections, perform EKGs, and collect lab specimens.
- Educate patients on medications, treatments, and follow-up care.
Medical Assistant
Clopton Primary Care
Stockbridge, Georgia
11.2024 - 11.2025
- Coordinated patient check-in/check-out and appointment scheduling to streamline office workflow.
- Verified insurance coverage and processed patient paperwork.
- Maintained accurate medical records and ensured HIPAA compliance.
- Assisted clinical staff with procedures and patient preparation to enhance care delivery.
- Maintained organized patient documentation to support efficient office operations.
Specimen Collector
JAIA Health
Stockbridge, Georgia
11.2024 - 11.2025
- Collected urine, saliva, and other biological specimens following company and regulatory guidelines.
- Maintained strict chain-of-custody documentation for drug and alcohol testing.
- Verified donor identification and explained collection procedures clearly.
- Labeled and packaged specimens for transport to laboratories.
- Ensured collection site cleanliness and adherence to infection control standards.
Medical Assistant
United Hands Healthcare
Morrow, Georgia
08.2022 - 07.2024
- Scheduled appointments and answered phones to enhance patient flow.
- Greeted patients and ordered supplies to maintain efficient operations.
- Collected, labeled, and stored laboratory specimens accurately before testing.
- Administered medications under physician supervision to ensure patient safety.
- Facilitated treatment by relaying patient messages to physicians regarding concerns and updates.
- Assisted back office processes to minimize patient wait times and improve service delivery.
Education
Associate of Science -
ASA College
Brooklyn, NY06-2015
Certified Clinical Medical Assistant -
UEI College
Morrow, GASkills
- Specimen Collection (Urine, Saliva, Hair, Blood where applicable)
- Chain of Custody Procedures
- DOT & Non-DOT Drug Testing
- Specimen Labeling & Documentation
- Infection Control & Safety Procedures
- Patient Interaction & Communication
- Data Entry & Record Keeping
- HIPAA Compliance
- Laboratory Protocols
- Vital sign monitoring
- Injection administration
- Appointment scheduling
- HIPAA compliance
- Customer service
- Phlebotomy techniques
Certification
Certified Clinical Medical Assistant
Timeline
Medical Assistant
Emory (Cardiology)
12.2025 - Current
Medical Assistant
Clopton Primary Care
11.2024 - 11.2025
Specimen Collector
JAIA Health
11.2024 - 11.2025
Medical Assistant
United Hands Healthcare
08.2022 - 07.2024
Associate of Science -
ASA College
Certified Clinical Medical Assistant -
UEI College