Shanice Webb
Houston
Summary
Detail-oriented Patient Access professional with 10+ years of experience in healthcare support, insurance verification, and high-volume patient interaction. Proven ability to accurately collect and document patient demographic and insurance information, support front-end revenue cycle processes, and ensure compliance with HIPAA regulations. Skilled in delivering efficient, compassionate service while maintaining accuracy in fast-paced healthcare environments.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
Houston
11.2025 - Current
- Demonstrate exceptional accuracy, time management, and accountability in a fast-paced environment.
- Maintain strict adherence to federal regulations, safety procedures, and documentation standards.
- Provide customer service support by resolving issues and ensuring consistent, reliable service.
- Manage workload efficiently under changing conditions, reinforcing dependability and attention to detail.
Inbound Call Center Representative
TEKsystems
Houston
03.2022 - 11.2025
- Obtain and verify patient demographic and insurance information, ensuring accuracy in system documentation.
- Process insurance eligibility, benefits verification, and prior authorizations to support timely patient care.
- Document all patient interactions and updates in electronic systems (EHR/CRM) with high attention to detail.
- Handle high-volume inbound calls while maintaining HIPAA compliance and data confidentiality.
- Assist patients with understanding coverage, copays, deductibles, and financial responsibilities.
- Coordinate with providers, payers, and internal departments to ensure efficient patient access and care continuity.
Pharmacy Technician
Walgreen's Pharmacy
Lafayette
09.2019 - 03.2022
- Processed prescriptions and verified patient insurance information, ensuring billing accuracy.
- Assisted patients with copays, insurance claims, and medication-related inquiries.
- Maintained accurate patient profiles and records in pharmacy management systems.
- Supported pharmacists in a high-volume environment while ensuring compliance with healthcare regulations.
- Delivered patient-focused service while maintaining accuracy and efficiency.
Customer Service Representative
Call Center Connect
Lafayette
01.2018 - 08.2021
- Managed high-volume inbound calls, assisting customers with account inquiries and issue resolution.
- Entered and updated customer data accurately in internal systems.
- Maintained professionalism and efficiency while meeting performance and quality metrics.
Healthcare Customer Service Representative
Teleperformance USA
Shreveport
05.2015 - 01.2018
- Verified insurance eligibility , benefits, and coverage details for patients.
- Educated patients on financial responsibilities, billing processes, and coverage options.
- Documented patient and insurance information with a high level of accuracy.
- Coordinated with healthcare providers and insurance companies to ensure accurate information flow.
Store Merchandising Associate
Nordstrom Rack
Lafayette
06.2014 - 12.2016
- Delivered excellent customer service in a fast-paced retail environment.
- Maintained organized records and supported store operations.
Education
Diagnostic Medical Sonography
Lone Star College
Houston, TX 10.2025 - 04.2026
Acadiana High School
Lafayette, LouisianaSkills
- Patient Registration & Intake
- Insurance Verification & Eligibility
- Prior Authorizations & Referrals
- Electronic Health Records(EHR/EMR)
- Copay, Deductible & Coinsurance
- HIPAA Compliance & Confidentiality
- Scheduling & Patient Flow
- Customer Service & Conflict Resolution
- Postal regulations
- Mail distribution
Certification
- Certified Pharmacy Technician License
Affiliations
- Read
- Listen to music
- Visit parks
- Enjoy Nature and cool scenery
References
References available upon request.
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
11.2025 - Current
Diagnostic Medical Sonography
Lone Star College
10.2025 - 04.2026
Inbound Call Center Representative
TEKsystems
03.2022 - 11.2025
Pharmacy Technician
Walgreen's Pharmacy
09.2019 - 03.2022
Customer Service Representative
Call Center Connect
01.2018 - 08.2021
Healthcare Customer Service Representative
Teleperformance USA
05.2015 - 01.2018
Store Merchandising Associate
Nordstrom Rack
06.2014 - 12.2016
Acadiana High School