Kierra Clark
Shreveport,LA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
01.2025 - 02.2025
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
03.2021 - 05.2024
- Streamlined call resolution processes for improved overall helpline performance.
- Utilized active listening skills to fully understand customer needs before offering informed recommendations or solutions.
- Participated in ongoing training sessions to stay current with industry trends and best practices.
- Collaborated with supervisors to identify areas of improvement and implement process changes.
- Managed high-pressure situations with calm professionalism, ensuring positive outcomes for customers and the business.
- Demonstrated adaptability by quickly adjusting approach when faced with unexpected caller behavior or challenging scenarios.
- Provided empathetic assistance, fostering long-lasting customer relationships.
- Contributed to team goals by consistently meeting or exceeding individual call quotas.
Dietary Assistant
Montclair Park Assisted Living
07.2020 - 03.2021
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
Sales Associate
Walmart
08.2014 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Booker T. Washington High School
Shreveport, LA05-2010
Skills
- Safe driving
- Package handling
- Heavy lifting
- Defensive driving
- Empathy display
- Call handling
- Customer service
- Problem-solving skills
- Stress tolerance
- Food preparation
- Patient communication
- Verbal communication
- Cooking techniques
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Data entry
- Documentation skills
- Data management
- Computer operations management
- Critical thinking
- Problem resolution
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
01.2025 - 02.2025
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
03.2021 - 05.2024
Dietary Assistant
Montclair Park Assisted Living
07.2020 - 03.2021
Sales Associate
Walmart
08.2014 - 07.2020
High School Diploma -
Booker T. Washington High School
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