Shanicia Garner
Huntsville ,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walmart Neighborhood Market
05.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Concentrix
01.2019 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer claims and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Assigned new claims to the appropriate claim handler.
- Provided primary customer support to internal and external customers.
Manufacturing Associate
Mazda Toyota
Huntsville, AL
08.2023 - Current
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
- Worked alongside TOPS on a project to make a process more efficient for team members. Helping to eliminate injuries as well.
- Demonstrated versatility adaptability taking different roles responsibilities assigned including machine operator, quality inspector, or material handler.
- Utilized hand tools and machinery to safely complete assembly processes.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Education
Bachelor Of Business Administration - Human Resources Development
Athens State University
Athens, ALAssociate Of Applied Business - Business Communications
Calhoun Community College
Huntsville, AL11.2021
Skills
- Excellent oral and written communication skills
- Good interpersonal skills
- Ability to multitask in fast paced environments
- PC literate, including Microsoft Office products
- Understanding of claims management
- Works great independently and with a team
Timeline
Manufacturing Associate
Mazda Toyota
08.2023 - Current
Customer Service Representative
Concentrix
01.2019 - 08.2023
Customer Service Associate
Walmart Neighborhood Market
05.2017 - 01.2019
Bachelor Of Business Administration - Human Resources Development
Athens State University
Associate Of Applied Business - Business Communications
Calhoun Community College