Shanicia Jones
Crestview,FL
Summary
Experienced healthcare administration professional with a strong background in medical billing, insurance verification, accounts receivable, and payroll administration. Known for accurate financial processing, patient scheduling, and daily office support that helps keep operations running smoothly.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Business Office Manager
Silvercrest Rehabilitation by Harborview
Crestview, FL
09.2023 - Current
- Managed resident billing and collections for rehabilitation and long-term care accounts, ensuring accuracy and timely payments.
- Reviewed financial records to ensure compliance and minimize billing discrepancies.
- Supported billing cycles to help with timely invoicing and accurate payment processing.
- Confirmed insurance coverage for Harborview admissions and ongoing resident services.
- Coordinated census updates with nursing, therapy, and admissions teams.
- Reconciled accounts receivable records and resident financial ledgers.
- Maintained business office files, authorizations, and compliance documents.
- Processed invoices and purchase orders to facilitate smooth business operations.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Monitored office inventory levels to ensure adequate supplies. to maintain supply levels.
- Reviewed invoices for accuracy to identify cost savings.
Payroll Coordinator
Silvercrest Rehabilitation by Harborview
Crestview, FL
06.2020 - 09.2023
- Processed payroll for all employees, ensuring timely and precise compensation.
- Processed biweekly payroll for rehabilitation facility staff using payroll software
- Reviewed payroll data for discrepancies, ensuring accuracy and compliance with policies.
- Audited timecards and attendance records for wage accuracy
- Coordinated payroll deadlines with nursing, therapy, and administrative teams
- Collaborated with staff to address payroll inquiries and resolve issues promptly.
- Answered employee payroll questions with clear support and professionalism
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
- Updated and maintained employee records, ensuring data integrity and confidentiality.
- Organized and filed employee documentation, facilitating easy access and retrieval.
Scheduling Coordinator
Silvercrest Rehabilitation by Harborview
Crestview , FL
11.2018 - 06.2020
- Coordinated resident schedules across rehabilitation, nursing, and therapy teams at Harborview campus
- Supported smooth patient flow through timely coordination of Silvercrest Rehabilitation appointments
- Created and maintained employee schedules to ensure adequate staffing levels.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Coordinated with department managers to adjust employee schedules.
- Provided support in resolving scheduling conflicts between employees.
- Updated scheduling records in electronic systems for Silvercrest Rehabilitation operations
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
Certified Nursing Assistant
Silvercrest Rehabilitation by Harborview
Crestview, FL
06.2016 - 11.2018
- Assisted residents with bathing, dressing, grooming, and toileting needs
- Measured vital signs and promptly reported changes to nursing staff to facilitate timely interventions.
- Supported safe transfers using gait belts, wheelchairs, and lift equipment
- Repositioned residents and maintained skin care routines
- Monitored resident comfort and responded to call lights promptly
- Documented care details in patient records and shift notes to ensure accurate communication among care team.
- Followed infection control and safety procedures throughout the rehabilitation unit
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for physical, emotional, and symptomatic changes, enabling timely care adjustments.
Certified Nursing Assistant
Crestview Rehabilitation Center
Crestview, FL
05.2008 - 06.2016
- Provided support with personal hygiene, grooming, and meal assistance to enhance patient comfort.
- Facilitated patient mobility and transfers, enhancing independence and ensuring safety.
- Provided compassionate care to patients, supporting emotional and physical well-being.
- Collaborated with healthcare team to coordinate patient care and address individual needs.
- Monitored vital signs and reported changes to nursing staff to ensure timely interventions.
- Supported safe transfers using gait belts, wheelchairs, and lift equipment
- Modified resident positioning for comfort, supporting skin care routines to prevent discomfort.
- Assessed resident comfort levels and addressed concerns and responded to call lights promptly
Education
Bachelor of Science - Healthcare Administration
Northwest Florida State College
Niceville, FL06-2027
Associate of Science - Health Services Management
Northwest Florida State College
Niceville, FL05-2016
High School Diploma -
Crestview High School
Crestview, FL05-2003
Skills
- Medical billing
- Insurance verification
- Accounts receivable
- Financial compliance
- Financial oversight
- Healthcare management
- Appointment coordination
Certification
- Certified Nursing Assistant
Timeline
Business Office Manager
Silvercrest Rehabilitation by Harborview
09.2023 - Current
Payroll Coordinator
Silvercrest Rehabilitation by Harborview
06.2020 - 09.2023
Scheduling Coordinator
Silvercrest Rehabilitation by Harborview
11.2018 - 06.2020
Certified Nursing Assistant
Silvercrest Rehabilitation by Harborview
06.2016 - 11.2018
Certified Nursing Assistant
Crestview Rehabilitation Center
05.2008 - 06.2016
Bachelor of Science - Healthcare Administration
Northwest Florida State College
Associate of Science - Health Services Management
Northwest Florida State College
High School Diploma -
Crestview High School