Carmen Manna
Daingerfield,United States
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Thornton Healthcare
Hughes Springs, Texas
11.2017 - 02.2023
- Oversee office inventory by ordering and requisitions and stocking and shipment receiving. Coding receipt's & budget all accounts receivables.
- Streamlined office operations to enhance workflow efficiency and reduce processing time.
- Oversaw budget management, monitoring expenses to align with financial objectives.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts and generated reports for company database. Example: Census, daily deposits.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maximized cash flow through optimal billing and collection processes.
Medical Records Clerk
Gulf Coast Partners
Hughes Springs, Texas
11.2011 - 06.2017
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Maintained patient records in compliance with security regulations.
Store Manager
Verizon Wireless
Daingerfield, Texas
10.2007 - 11.2009
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
No Degree - Healthcare
Northeast Texas Community College
Mount Pleasant, TXHigh School Diploma -
Daingerfield High School
Daingerfield, TX05.1996
Skills
- Policy and procedure modification
- HIPAA compliance
- Attention to detail
- Insurance billing
- Electronic medical records
- Medical billing
- Prior authorization processing
- Data security and confidentiality
- Document management
- Patient communication
- Healthcare industry
- Medicaid
- Insurance benefits verification
- Deductible & co-pay calculation
- Insurance terminology
- Electronic authorization processing
- Private insurance
- Insurance plan verification
- Documentation and control
- Credit and collections
- Presentation design
- Cash Management
- Sales & Marketing
- Customer Satisfaction & Relations
- Deadline management
- Office administration
- Relationship building
- Data entry
- Matrix
- point click care
- exacare
- core care
- sharepoint
- insurance verification
- resident trust fund
- RFMS
- Skilled nursing benefits
- managed care
- Patient confidentiality
Timeline
Business Office Manager
Thornton Healthcare
11.2017 - 02.2023
Medical Records Clerk
Gulf Coast Partners
11.2011 - 06.2017
Store Manager
Verizon Wireless
10.2007 - 11.2009
High School Diploma -
Daingerfield High School
No Degree - Healthcare
Northeast Texas Community College