Open To Work
ShaNiece Garner
Los Angeles,CA
Summary
Led 14 years of customer service initiatives, both in-person and electronically, to boost customer satisfaction and sales performance. Oversaw surveillance activities and access control systems to mitigate unauthorized entry risks. Applied keen observational skills to identify and neutralize potential security threats.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Carson, CA
07.2021 - Current
- Performed hourly patrols
- Promptly responded to all security violations and emergency calls
- Monitored visitors daily
- Verified guest and vendor identifications at each entry
- Provided access badges to visitors and vendors when needed
- 7 point Truck inspection and Seal verification and breaking Seals to be unloaded
- Escorted vendors and visitors in employee only areas
- Junior Supervisor
- Responsible for security team of 8 guards
Casino Attendant
Knighted Ventures, Bell Gardens
12.2024 - 02.2025
- Provided exceptional customer service to casino patrons, ensuring a positive and enjoyable experience
- Monitored gaming areas to ensure compliance with rules and regulations
- Assisted in resolving customer complaints or disputes in a professional manner
- Maintained a clean and organized gaming area, ensuring equipment is functioning properly
Fraud Prevention Specialist
Macys
Phoenix, AZ
09.2020 - 07.2021
- Received between 40-50 inbound calls daily
- Researching and troubleshooting day-to-day credit card related issues
- Processing online orders
- Adding authorized users to existing accounts
- Processing credit card initial claims, updating credit card account user
Security Officer
Securitas
Los Angeles, CA
02.2020 - 09.2020
- Patrol and monitor CCTV
- Stay in constant communication with partners and hospital supervisors and administrators
- Assist visitors when needed
- Assist employees, visitors or patients with any issues or complaints
- Deescalate any issues with visitors or staff in calm friendly manner
Cashier/Customer Service/Management
Ross Dress For Less
08.2016 - 09.2020
- Cashier associate of the month
- Trained all new hires
- Lead cashier
- Promoted to Management
- Administrative duties
- Handled scheduling
- Face to face communication with customers
- Shift Supervisor
- Responsible for opening and closing store
Cashier
Carl's Jr.
08.2012 - 03.2017
- Cashier at the front register and the drive-thru
- Trained new hires
- Balanced till
- Handled large sums of money throughout the day
- Greeted customers
- Placed and served customer’s orders
Education
High school or equivalent - undefined
El Camino Real Senior High School
06.2012
Skills
Administrative experience
Conflict management
Supervising Experience
Security
POS
Analysis skills
Hospital experience
Emergency real-time monitoring tools
Front desk
Driving
Cleaning Experience
Merchandising
English
Computer Operation
Dispatching
Food Service
Surveillance
Data entry
Concierge experience
Training & development
Leadership
Retail sales
Cashiering
Loss Prevention
CCTV
Store Management Experience
Phone triage
Retail Sales
Kitchen Experience
Hospitality
Microsoft Office
Customer service
Communication skills
Active listening
Microsoft Word
Attention to detail
Money Handling
Typing
Conflict Management
Guest services
First aid
Food handling
Microsoft Excel
Crew Member
Dispatching for law enforcement incidents
Guest Services
Certification
- CPR Certification
- AED Certification
- First Aid Certification
- Guard Card
Languages
English
Additional Information
Authorized to work in the US for any employer
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteTimeline
Casino Attendant
Knighted Ventures, Bell Gardens
12.2024 - 02.2025
Security Officer
Allied Universal
07.2021 - Current
Fraud Prevention Specialist
Macys
09.2020 - 07.2021
Security Officer
Securitas
02.2020 - 09.2020
Cashier/Customer Service/Management
Ross Dress For Less
08.2016 - 09.2020
Cashier
Carl's Jr.
08.2012 - 03.2017
High school or equivalent - undefined
El Camino Real Senior High School