Shaniece Gleese
Lewisville,TX
Summary
Motivated Pharmacy Technician Trainee experienced in prescription processing, medication preparation, and patient service. Achieved operational efficiency through strong organizational and teamwork skills in fast-paced environments. Focused on enhancing skills while delivering value to patients and pharmacy operations.
Overview
9
9
years of professional experience
Work History
Pharmacy Cashier /Tech
Walmart
Lewisville, TX
04.2023 - Current
- Processed customer transactions efficiently at the pharmacy register.
- Assisted customers with prescription inquiries and medication information.
- Maintained accurate cash drawer and balanced daily sales reports.
- Ensured compliance with pharmacy policies and safety regulations.
- Educated customers on over-the-counter products and promotions.
- Handled returns and exchanges following store procedures diligently.
- Verified patient information to ensure accuracy of prescriptions filled.
Customer Service Representative
Carenet Healthcare
Fort Worth, Texas
03.2021 - 04.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys to enhance service quality.
- Identified customer service process improvements and proposed actionable changes.
- Built positive relationships with customers through friendly and engaging interactions.
- Developed positive relationships with customers through friendly interactions.
Customer Service Cashier
Walmart
Vicksburg, Mississippi
02.2018 - 03.2021
- Supervised customer service team, enhancing quality of support and assistance.
- Trained new associates in store policies and customer interaction techniques, improving service consistency.
- Managed scheduling and staffing to maintain optimal service levels.
- Conducted regular performance evaluations, delivering feedback and coaching to elevate team skills.
- Promoted a positive work environment through effective team communication.
Education
Pharmacy Tech Trainee License - Pharmacy Technician Program
Stepful Program
10.2025 - 02.2026
Vicksburg High School
Vicksburg, MSSkills
- Prescription Data Entry Medication Preparation Prescription Processing Insurance Processing Third-Party Billing Prescription Refills Inventory Management Patient Customer Service HIPAA Compliance Attention to Detail Teamwork Pharmacy Computer Systems
- Customer service
- Cash handling
- Prescription verification
Timeline
Pharmacy Tech Trainee License - Pharmacy Technician Program
Stepful Program
10.2025 - 02.2026
Pharmacy Cashier /Tech
Walmart
04.2023 - Current
Customer Service Representative
Carenet Healthcare
03.2021 - 04.2023
Customer Service Cashier
Walmart
02.2018 - 03.2021
Vicksburg High School