Open To Work
Shaniece Riggins
Douglasville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
VISN 7 CCC Medical Support Assistant
Veterans Affairs Medical Center
Decatur, GA
07.2023 - Current
- Answer telephone calls, record accurate messages, and relay them to designated staff.
- Schedule appointments for patients via video and in person.
- Participate in team meetings to improve workflows, and contribute to improving patient population outcomes.
- Relay messages from patients to nurses about concerns, condition updates, or medication renewals.
- Navigate through computer systems to review information, and respond appropriately to callers.
Courier/Customer Service Associate
Amazon flex, Uber Eats, Walmart Spark, Instacart
Hiram, GA
06.2021 - Current
- Coordinate parcel delivery using strong time management skills.
- Check and secure package loads before deliveries.
- Address inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Pick up meals from local restaurants and dropped off at residential and business customer locations.
- Carry food in insulated bags to maintain hot or cold temperature.
Front Desk Clerk
Dutchman Holdings
Jamaica, NY
10.2012 - 02.2014
- Greeted visitors and callers, handled their inquiries and directed them to the appropriate person according to their needs.
- Scheduled and confirmed appointments with clients via telephone and/or email
- Maintained clean and presentable reception area to maintain professional business reputation.
Residential Advisor
CHRIS Kids
Atlanta, GA
08.2009 - 08.2012
- Advised and referred students to appropriate resources in personal, social and academic matters.
- Administered prescribed medication as scheduled and recorded each dosage given
- Maintained files on each child while communicating and documenting issues, concerns, incidents and positive behaviors.
- Scheduled appointments for medical services, home visits, school events and home visits.
- Transported residents to scheduled appointments, recreational events, school, home visits, etc.
- Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.
Education
Some College (No Degree) - Medical Assisting
Westwood College
Atlanta, GA12.2014
General Equivalency Diploma - General Studies
Brooklyn Job Corps Academy
10.2001
Skills
- MS Office Proficiency
- Customer Support
- Responding to Difficult Customers
- Verbal and Written Communication
- Data Entry
- Medical Terminology
- HIPAA Compliance
- CPR
Work Preference
Job Search Status
Open to workWork Type
Part TimeGig WorkLocation Preference
RemoteSalary Range
$20/hr - $1000/hrTimeline
VISN 7 CCC Medical Support Assistant
Veterans Affairs Medical Center
07.2023 - Current
Courier/Customer Service Associate
Amazon flex, Uber Eats, Walmart Spark, Instacart
06.2021 - Current
Front Desk Clerk
Dutchman Holdings
10.2012 - 02.2014
Residential Advisor
CHRIS Kids
08.2009 - 08.2012
General Equivalency Diploma - General Studies
Brooklyn Job Corps Academy
Some College (No Degree) - Medical Assisting
Westwood College