Shaniel Imes
Queens,NY
Summary
Dynamic professional with a proven track record at Brynes and Dairy, excelling in customer service and team leadership. Skilled in problem-solving and inventory management, I enhanced operational efficiency and reduced stock discrepancies. Committed to delivering exceptional customer experiences while fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Brynes and Dairy
Syracuse, NY
07.2021 - 02.2023
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed employee schedules to align staffing levels with customer demand trends.
- Implemented inventory management strategies, reducing stock discrepancies significantly.
Administrative Assistant
Comprehensive Cardiovascular
08.2019 - 02.2020
- Managed scheduling and appointment coordination for multiple physicians, ensuring optimal patient flow.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Facilitated communication between departments, streamlining information exchange and collaboration.
- Assisted in the preparation of reports and presentations, contributing to informed decision-making processes.
Legal File Clerk
Rubenstein & Rynecki Esqs
Brooklyn, NY
12.2016 - 06.2019
- Organized and maintained legal files for efficient retrieval and compliance with regulations.
- Processed incoming correspondence and documents, ensuring timely distribution to appropriate legal teams.
- Implemented improved filing systems that enhanced document accessibility and reduced retrieval time.
- Assisted in preparing case files by compiling relevant documentation and evidence for attorney review.
PCA
Bridgewater Nursing Home
Binghamton, NY
06.2014 - 07.2016
- Assisted clients with daily living activities, enhancing overall quality of life.
- Monitored patient health and reported changes to healthcare providers promptly.
- Implemented care plans according to individual needs, ensuring personalized support.
- Collaborated with multidisciplinary teams to coordinate effective patient care solutions.
Crew Member
McDonald's
Binghamton, NY
02.2011 - 03.2013
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, ensuring food safety and quality standards.
- Collaborated with team members to streamline workflow during peak hours.
- Assisted in training new employees on operational procedures and customer interactions.
Sales Associate
Target
Manhattan, NY
05.2010 - 11.2010
- Demonstrated product knowledge to inform customers about features and benefits effectively.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Supported promotional activities by setting up displays and signage according to company guidelines.
- Contributed to a clean and organized shopping environment through routine maintenance tasks.
Sales Associate
Walmart
Washington, PA
01.2010 - 04.2010
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Processed transactions quickly and accurately using point-of-sale systems.
Education
Associate of Science -
Bard College
Dutchess County, NY11-2025
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
Timeline
Assistant Store Manager
Brynes and Dairy
07.2021 - 02.2023
Administrative Assistant
Comprehensive Cardiovascular
08.2019 - 02.2020
Legal File Clerk
Rubenstein & Rynecki Esqs
12.2016 - 06.2019
PCA
Bridgewater Nursing Home
06.2014 - 07.2016
Crew Member
McDonald's
02.2011 - 03.2013
Sales Associate
Target
05.2010 - 11.2010
Sales Associate
Walmart
01.2010 - 04.2010
Associate of Science -
Bard College