Shanielle Johnson
Lauderhill
Summary
Experienced with route management and mail distribution, ensuring efficient and timely deliveries. Uses effective communication to provide outstanding customer service and resolve issues promptly. Track record of maintaining accurate records and adapting to dynamic environments.
Professional courier with comprehensive experience in mail handling and delivery services. Known for consistently meeting delivery deadlines and maintaining high standards of accuracy and reliability. A collaborative team player who adapts to changing conditions and effectively manages time. Skilled in route optimization and customer service.
Overview
12
12
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
07.2021 - Current
- Planned and cased mail in sequence of delivery for designated route
- Engaged customers with pleasant demeanor and offered to help with mail-related issues
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
- Operated vehicles and equipment to transport packages and mail pieces
- Collected mail from letter boxes on specific route both on foot and by vehicle
- Worked closely with other employees in mail office and handled various administrative tasks
- Explained mail regulations, policies or procedures to postal customers
- Reported delivery problems to appropriate personnel
- Directly interacted with customers to deliver mail, packages and ordered goods
- Helped customers by carrying oversized parcels inside residences
Assistant Leader
Amscot Financial Services
11.2017 - 06.2021
- Earned trust of others through open, honest communication and reliable follow-through.
- Maintained confidentiality of company information.
- Coordinated and supervised staff and continuously evaluated performance.
- Managed variety of timelines and multiple projects.
Airline Ticket Agent
Quickflight Services/Frontier Airlines
07.2017 - 10.2017
- Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
Medical Records Clerk
Armor Correctional Health Services
01.2017 - 05.2017
- Filing; answering phones and assisting medical staff by retrieving records and verifying existing record numbers
- Gathering appropriate record folders and contents
Sales Associate
Macy's
12.2012 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Medical Assistant
Vital for Life
06.2016 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Associates of Science - Medical Assisting and Administration
Breckinridge School of Nursing and Health Sciences
Davie, FL09.2016
High School Diploma -
Piper High School
Sunrise, FL06.2012
Skills
- Airline Rules
- Customer Documentation Review
- Critical Thinking
- Boarding Pass Assignment
- Reservation Confirmation
- Inspecting Goods
- Customer Needs Assessments
- Customer Satisfaction
- Cash Handling
- Sales Expertise
- Stocking and Receiving
- Time Management
- Digital Currency
- High Net Worth Individuals Marketing
- Supervising Tellers
- Loan Application Processing
- Teller Transactions
- Standard Classification Systems
- Office Health Records Preparation
- Patient Data Abstracts
- Patient Data Coding
- Insurance Billing
- Medical History Recording
- Medical Records and Documentation
- Medical Billing Processing
- Information Classification
- Clerical Support
- Patient Rights
- Administrative Duties
- Patient Health Information Access
- Protected Health Information
Affiliations
National Technical Honor Society, Member, 08/01/13
Timeline
Mail Carrier
United States Postal Service, USPS
07.2021 - Current
Assistant Leader
Amscot Financial Services
11.2017 - 06.2021
Airline Ticket Agent
Quickflight Services/Frontier Airlines
07.2017 - 10.2017
Medical Records Clerk
Armor Correctional Health Services
01.2017 - 05.2017
Medical Assistant
Vital for Life
06.2016 - 08.2016
Sales Associate
Macy's
12.2012 - 03.2017
High School Diploma -
Piper High School
Associates of Science - Medical Assisting and Administration
Breckinridge School of Nursing and Health Sciences
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