Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanieya Flowers

Rockingham,NC

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.

Overview

8
8
years of professional experience

Work History

Billing and Enrollment Specialist - Remote

Humana Military
07.2022 - Current
  • Updated, entered and reviewed customer data.
  • Communicated effectively via telephone and email with prospective customers.
  • Educated clients on insurance policies and procedures.
  • Monitored customer feedback and identified areas of improvement.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Reviewed statistic enrollment data and prepared reports.

Customer Care Specialist - Remote

Continuum Global Solutions
09.2021 - 09.2022
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided customers with detailed information on company products, services and materials.

Sales Associate

Ross Department Store
05.2018 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.

College Advisor

Guildford County Schools
08.2018 - 12.2018
  • Advised students individually and in groups on academic programs for individual interests.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.

Certified Nursing Assistant

Health & Home Services
06.2017 - 10.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Certified Nursing Assistant

Richmond Pines Healthcare And Rehabilitation Center
05.2015 - 10.2015
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Bachelor of Science - Humana Development

University of North Carolina At Greensboro
Greensboro, NC
12.2018

Skills

  • Crisis Situations
  • Caseload Management
  • Reviewing Renewals
  • Client Documentation
  • Customer Accounts Management
  • Customer Inquiries
  • Scheduling Appointments
  • Data Entry Skills
  • Microsoft Access
  • Billing Support

Timeline

Billing and Enrollment Specialist - Remote

Humana Military
07.2022 - Current

Customer Care Specialist - Remote

Continuum Global Solutions
09.2021 - 09.2022

College Advisor

Guildford County Schools
08.2018 - 12.2018

Sales Associate

Ross Department Store
05.2018 - 12.2020

Certified Nursing Assistant

Health & Home Services
06.2017 - 10.2017

Certified Nursing Assistant

Richmond Pines Healthcare And Rehabilitation Center
05.2015 - 10.2015

Bachelor of Science - Humana Development

University of North Carolina At Greensboro

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Shanieya Flowers