Shanika Beck
Chattanooga,TN
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Over 5 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Courier with 5 years of employment. Complies with medical delivery specifications. Promotes sharp communication and time management skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Courier
Federal Express
10.2021 - 05.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed 30+ daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Tracked delivery status and updated customers for expected delivery time.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated with dispatch and customers for accurate delivery information.
- Delivered packages to customer doorsteps and business offices.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
Nail Technician
Shanika's Nail Salon
02.2019 - 09.2021
- Increased 15+ customer base by offering personalized nail care consultations.
- Offered personalized services according to needs and preferences.
- Grew repeat client base through effective marketing and customer service.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Childcare Provider
Lynn's Playpen Childcare
02.2014 - 12.2018
- Developed strong relationships with 25+ families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Education
Certificate - Nail Technician
Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN06.2020
GED -
Chattanooga State Community College
Chattanooga, TN03.2017
Skills
- Customer Service
- Time Management
- Excellent driving skills
- Clean Driving Record
- Valid Driver's License
- Active Listening
- Receiving support
- Follow-up skills
- Problem-solving abilities
Timeline
Courier
Federal Express
10.2021 - 05.2023
Nail Technician
Shanika's Nail Salon
02.2019 - 09.2021
Childcare Provider
Lynn's Playpen Childcare
02.2014 - 12.2018
Certificate - Nail Technician
Chattanooga College - Med. & Dental Tech Careers
GED -
Chattanooga State Community College