Summary
Work History
Education
Skills
References
Timeline
Generic

SHANIKA BUCKNER

CHICAGO,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Senior Tax Preparer

Liberty Tax Service
CHICAGO, IL
01012007 - PRESENT
  • Developed relationships with clients to ensure repeat business opportunities.
  • Identified potential deductions to minimize clients' tax burden.
  • Organized and maintained confidential files of all completed work products.
  • Maintained updated knowledge of changes in the taxation field through continuing education courses.
  • Communicated effectively with clients regarding financial records and other relevant information required for filing purposes.
  • Prepared federal, state, and local tax returns for individuals, trusts, and corporations.

Loan Processor

Enova Financial
CHICAGO, IL
09132021 - 08272023
  • Submitted loan applications to underwriting department for review and approval process.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Assisted borrowers with questions regarding their loans after closing.

Front Office Manager

KIDS COUNT TOO DAY CARE
CHICAGO , IL
09062002 - 07192012
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored office inventory to maintain supply levels.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Paul Laurence Dunbar High School
Chicago, IL
06-2001

Some College (No Degree) - Business Administration and Management

American InterContinental University
Schaumburg, IL

Skills

  • Risk Management
  • Financial Statement Review
  • Benefits Documentation
  • Individual Returns Preparation
  • Documentation Filing
  • Verbal/Written Communication
  • Multi-State Tax Filing
  • Information Processing
  • QuickBooks Proficiency
  • Payroll Processing
  • Research/Due Diligence

References

References available upon request.

Timeline

Senior Tax Preparer

Liberty Tax Service
01012007 - PRESENT

Loan Processor

Enova Financial
09132021 - 08272023

Front Office Manager

KIDS COUNT TOO DAY CARE
09062002 - 07192012

High School Diploma -

Paul Laurence Dunbar High School

Some College (No Degree) - Business Administration and Management

American InterContinental University

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SHANIKA BUCKNER