Shanika Glenn-Wilson
Louisville,MS
Summary
Dynamic small business owner with a proven track record in customer relations and operational excellence at Winston Travel Center. Skilled in relationship building and strategic planning, I successfully fostered community ties while implementing processes that enhanced financial stability and growth. Adept at verbal communication and team leadership, ensuring exceptional service delivery.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner
Self Employed Services
11.2017 - Current
- Manage all operations to maintain quality standards.
- Foster positive relationships with the community.
- Established foundational processes for business operations.
- Maintain financial stability in a growing economy.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Negotiated price and service with customers.
Owner/Operator
Self-employed Services
06.2011 - 10.2027
- Provided childcare in home setting.
- Before and after school care.
- Ensure safety in all areas for children.
- Create lesson plans for daily activities.
- Provide parents with daily updates and homework to ensure continual growth for children.
- Create meal plan that aligns with nutritional guidelines.
Assistant Manager
Winston Travel Center
01.1999 - 03.2021
- Managed daily store operations, including opening and closing procedures.
- Ran all necessary reports daily and performed bank deposits.
- Counted down the till and maintain accurate register reconciliation.
- Provided exceptional customer service.
- Address customer needs effectively.
- Delegated task and supervised staff to ensure smooth workflow.
- Developed strong multitasking and time management abilities
Assistant Teacher
Ninth District Opportunity
11.2007 - 03.2011
- Create lesson plans to provide developmental growth though activities for children.
- Integrate with the lead teacher to provide classroom management.
- Record anecdotal to assess student growth and need for improvement.
- Maintain positive relationship with children and families.
- Communicate with management, staff, student, and parents about concerns professionally..
- Provide innovative ideas to increase learning.
- Ensure classroom and play areas are in safe condition.
- Complete all paperwork daily.
- Demonstrate leadership and management skills in the classroom.
- Build interpersonal skill through teamwork.
Inventory Auditor
APL
07.2006 - 10.2007
- Audit inventory for accuracy and placement.
- Complete inventory count.
- Locate missing product.
- Use RF scan gun to notate items found and replacement.
- Operate cherry picker, reach truck, dock stocker, heat tunnel, electric pallet jack.
- Inspect product for damages.
- Complete necessary paperwork daily.
- Communicate effectively with management and team.
Order Picker, Order Puller
Chiswick Bags and Bows
08.2004 - 10.2006
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Read, picked, packed orders to ensure accuracy for shipping.
- Efficiently work with team members to ensure order achievement.
- Used proper method when lifting heavy product.
- Maintain safe work environment.
- Display adaptability in the warehouse.
- Operate forklift, reach truck, dock stocker, electric pallet jack, heat tunnel.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DC05-2026
Associate of Science - Education
Shorter University
Riverdale, GA12-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Certification
CDA Credentials
Forklift Operator
Timeline
Owner
Self Employed Services
11.2017 - Current
Owner/Operator
Self-employed Services
06.2011 - 10.2027
Assistant Teacher
Ninth District Opportunity
11.2007 - 03.2011
Inventory Auditor
APL
07.2006 - 10.2007
Order Picker, Order Puller
Chiswick Bags and Bows
08.2004 - 10.2006
Assistant Manager
Winston Travel Center
01.1999 - 03.2021
Bachelor of Science - Business Administration And Management
Strayer University
Associate of Science - Education
Shorter University