Sha’Nika Glover
Statesville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Senior Loan Officer
OneMain Financial
Statesville, NC
09.2013 - Current
- Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
- Developed relationships with prospective borrowers through cold-calling activities and referrals from other sources.
- Prepared detailed reports for management on current loan portfolio performance trends.
- Processed customer payments in a timely manner.
- Provided excellent customer service to ensure satisfaction of all clients.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Maintained a professional demeanor while handling customer calls.
Education
Office Administration Diploma - Business Administration
King’s College
Charlotte, NC04-2008
Skills
- Team leadership experience
- Customer service-focused
- Team Player
- Reliable
- Friendly
- Multitasking
Timeline
Senior Loan Officer
OneMain Financial
09.2013 - Current
Office Administration Diploma - Business Administration
King’s College