Shanika Grant
Brooklyn,NY
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teleperformance
04.2019 - Current
- Receive calls
Collections Agent
C4 Global Solutions
Montego Bay, St James
01.2022 - 11.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Sales Representative
Professional Marketing Associates
04.2018 - 01.2019
- Make sales calls
Pot Cook/ Counter Clerk
Taste, Mount Alvernia High
04.2017 - 11.2017
- Prepare meals, Fry chicken, Serve Children and Teacher
Office Attendant
Dennis Shipping Freeport
01.2013 - 01.2015
- Keep office, store room and bathroom clean, Prepare and refill tea tray for customer, Assist customer
Pump Attendant
Shell Gas Station West Gate
01.2012 - 01.2013
- Sell Gas, Clean car mirrors
Line Staff
Island Grill Sangster International Airport
01.2011 - 01.2012
- Prepare and serve food, Clear and clean tables, Complete side duties as required, including, restaurants set up and filling condiments, Provide information about the food and beverage menu
Education
Kenil- Worth Heart Academy
01.2010
Green Island High School
01.2008
Little London Primary School
01.2003
Skills
- Quick Learner
- Team player and excellent communicator
- Creative and interpersonal skill
- Motivated development and charity media music
References
- Abrey Lewis, #545 2965, Bottom Pen, Norwood, St. James
- Mrs Aniesia Linton Jones, #313 4988
- Mr. Dwayne Johns, #381 5446
Timeline
Collections Agent
C4 Global Solutions
01.2022 - 11.2024
Customer Service Representative
Teleperformance
04.2019 - Current
Sales Representative
Professional Marketing Associates
04.2018 - 01.2019
Pot Cook/ Counter Clerk
Taste, Mount Alvernia High
04.2017 - 11.2017
Office Attendant
Dennis Shipping Freeport
01.2013 - 01.2015
Pump Attendant
Shell Gas Station West Gate
01.2012 - 01.2013
Line Staff
Island Grill Sangster International Airport
01.2011 - 01.2012
Kenil- Worth Heart Academy
Green Island High School
Little London Primary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.