Shanika High
Summary
Dynamic professional with a proven track record at Spherion, excelling in data analysis and customer service. Adept at regulatory compliance and effective communication, I consistently enhanced workflows and resolved complex issues, ensuring timely service delivery. My collaborative approach and problem-solving skills drive success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Technician
Spherion
Madison
01.2025 - Current
- Analyzed policyholder geographic postal addresses using internal and external systems.
- Validated potential new customer applications for accuracy and compliance.
- Collaborated with team members to efficiently batch policyholder checks.
- Resent checks to policyholders to ensure timely delivery.
- Utilized American Family Insurance systems, including Billing Center and Life Policy Viewer, to enhance workflows.
- Leveraged Life Illustrations, Life Letters, and Transact for improved service delivery.
- Managed Wealth Management Accelerator to streamline customer interactions.
- Maintained expertise in various internal systems to support operational objectives.
Senior Clerk
Spherion
Madison
01.2024 - 06.2024
- Addressed tax document issues, escalating calls as necessary to guarantee timely resolution.
- Entering data into policy, including calculations using Microsoft Excel.
- Answering calls from policyholders regarding their tax documents.
- Dispatched communications through Microsoft Outlook to Policyholders.
Customer Service Representative
Dept. of Transportation
Madison
06.2022 - 04.2023
- Operated multiple software systems during each call to execute tasks efficiently.
- Confirmed, scheduled, and updated customer driver’s tests upon request.
- Analyzed records according to call type.
- Made product updates and processed new driver licenses for customers.
Claims Representative
Total Med Staffing
Madison
05.2019 - 10.2019
- Analyzed medical claims and made suitable adjustments.
- Maintained comprehensive electronic record of adjustments and rationale for change.
- Performed data entry.
Customer Service Specialist
Exact Sciences Laboratories
Madison
08.2018 - 02.2019
- Utilized multiple software programs including Email, Microsoft, Workday, Xifin, and Passport
- Addressed billing process inquiries to alleviate patient concerns.
- Assist providers in completing standardized forms.
- Established payment arrangements to ensure smooth transactions.
Processed payments efficiently, maintaining accuracy and timeliness.
Troubleshot payment issues to minimize disruptions and enhance user experience.
Telesales Specialist
Humana Inc
Middleton
08.2016 - 06.2018
- Facilitated completion of forms, applications, and contracts for customers via phone.
- Educated customers on options, products, and services to promote informed decision-making.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Provided customer outreach.
- Consistently achieved sales goals through a customer-centric approach.
Education
Certificate - Health and Human Services
Herzing University
Madison, WI12.2025
High School Diploma -
Madison West High School
Madison, WI06.2008
Skills
Data analysis and Microsoft Excel
- Customer service and support
- Effective communication
- Problem solving
- Team collaboration
- Regulatory compliance
- Needs assessment and resource referral
- Administrative support
Timeline
Technician
Spherion
01.2025 - Current
Senior Clerk
Spherion
01.2024 - 06.2024
Customer Service Representative
Dept. of Transportation
06.2022 - 04.2023
Claims Representative
Total Med Staffing
05.2019 - 10.2019
Customer Service Specialist
Exact Sciences Laboratories
08.2018 - 02.2019
Telesales Specialist
Humana Inc
08.2016 - 06.2018
Certificate - Health and Human Services
Herzing University
High School Diploma -
Madison West High School
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