Shanika Jefferson
Baltimore
Summary
Dynamic professional with a proven track record in operation management, warehouse work, while fostering a positive atmosphere. Strong leadership and problem-solving skills have consistently driven customer satisfaction and operational efficiency. Committed to enhancing service quality and business performance through innovative strategies.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Amazon
12.2023 - 04.2025
- Prepare orders for shipment by picking, packing, and labeling merchandise.
- Perform inventory control, such as counting, and stocking merchandise.
- Consistently lifting materials
- Work safely around moving machinery.
Patient Transport
Sinai Hospital
08.2018 - 05.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Maintain confidentiality of patient data and condition to safeguard health information
- Collaborate with CNAs, nurses, and physicians to maintain stability during transport and facilitate event free transport.
- Assist the patients in moving out of beds, wheelchairs, stretchers, etc
Restaurant manager
Johnny Rockets
05.2014 - 07.2018
- Developed, implemented, and manage business plans to promote profitable food and beverage sales.
- Promote positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Quickly identify problem situation and skillfully resolved incidents to satisfaction of involved parties
- Reconcile cash and credit and transactions to maintain accurate records.
Supervisor
Ripley's Entertainment
10.2016 - 08.2017
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provide report, analysis and report in support decision-making. Evaluate customer needs and feedback to drive product and service improvement.
- Help meet changing demands by recommending improvements to business system of procedures.
Education
High School Diploma -
Randallstown High School
Randallstown, Maryland05.2015
Skills
- Restaurant operation management
- Menu development
- Recruitment
Timeline
Warehouse Associate
Amazon
12.2023 - 04.2025
Patient Transport
Sinai Hospital
08.2018 - 05.2022
Supervisor
Ripley's Entertainment
10.2016 - 08.2017
Restaurant manager
Johnny Rockets
05.2014 - 07.2018
High School Diploma -
Randallstown High School