Shanika Jones
Raleigh,North Carolina
Summary
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Wake Spine and Pain Specialist
02.2022 - 09.2024
- Supervised daily operations of medical assistance team to ensure seamless patient care delivery.
- Trained and mentored new staff on clinical procedures and best practices, enhancing team efficiency.
- Managed patient scheduling and coordination to optimize appointment flow and reduce wait times.
- Implemented electronic health record (EHR) systems for improved documentation accuracy and accessibility.
- Conducted regular assessments of office protocols, identifying areas for process improvement and compliance adherence.
- Developed training materials and conducted workshops to elevate team performance and knowledge retention.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Mental Health Technician
Strategic Behavioral Health
05.2016 - 11.2020
- Assess vital signs, collect lab samples
- Provide pre-and post-operative care
- Assist patients with activities of daily living (bathing, grooming, and meals)
- Complete and submit clinical documentation
- Support diagnostic and technical treatment procedures.
- Adhere to safety guidelines, institutional policies, and company regulations.
- Provided excellent service to patients through personable communication
- Supported patients in identifying and addressing mental health challenges
Medical Office Assistant
Triangle Pediatrics
06.2017 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Medical Office Administration
Gwinnett College
Raleigh, NC06.2019
High School Diploma - undefined
Middle Creek High School
Apex, NC01.2011
Skills
- Proficient in Microsoft Office
- Patient confidentiality and HIPAA adherence
- Charting and medical records
- Administering vaccines and injections
- Experience with Medisoft
- Assessment of vital signs
Certification
Medical office administration
CPI
CPR
Timeline
Lead Medical Assistant
Wake Spine and Pain Specialist
02.2022 - 09.2024
Medical Office Assistant
Triangle Pediatrics
06.2017 - 02.2020
Mental Health Technician
Strategic Behavioral Health
05.2016 - 11.2020
High School Diploma - undefined
Middle Creek High School
Medical Office Administration
Gwinnett College