Shanika Maclin
1471 Lake Grove St Memphis,TN
Summary
Natural leader and analytical problem-solver with articulate communication skills. Motivated and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Strong presenter and communicator who enjoys working effectively and productively with diverse people to help with individual needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Supervisor/Customer Service
Kroger Stores
Memphis, TN
05.2020 - Current
- Oversee cashiers, baggers, and other employees within the checkout area of a store to ensure that excellent customer service is provided to customers
- They often administer training to employees, as well, leadership and public speaking skills are highly beneficial in this position.
Cashier/Customer Service
The Home Depot
Memphis, TN
02.2019 - 04.2020
- Assist customers visiting the retail hardware store giant
- As a cashier at Home-Depot i helped customers with final purchases and operate registers and credit card machines
- I answered customer questions and concerns about policy, procedure, and personnel, as well.
Assistant Manager
Tacobell
Memphis, TN
02.2017 - 05.2019
- As a Manager ai conducted interviews
- I trained new workers as well as completing delegate work, while carry out various administrative duties
- Assisting General manager in anything needed
- Also making sure all products are being sold and made properly
- I continuously updated produced to make sire every customer received great quality food/service's.
Education
Douglass High School
Memphis, TN05.2011
Skills
- Customer Service(15 years)
- Problem-solving
- Time management
- Administrative Support
- Microsoft Outlook/Windows
- Front Desk (1 year)
- Hospitality Experience (1 year)
- Machine Learning
- Medical office experience
- Payroll
- Recruiting
Certification
Nurturing Parenting Training
Groups
- GROWWTH
- Parenting Leadership Training Institute(PLTI)
Accomplishments
- Awarded “Friendliest Customer Service” Badge Award, 2019
• Awarded “Employee of the Month” distinction for 2 months, 2019.
Affiliations
- Travel
- Music
- Reading
- Bowling
- Volunteering
References
References available upon request.
Timeline
Front End Supervisor/Customer Service
Kroger Stores
05.2020 - Current
Cashier/Customer Service
The Home Depot
02.2019 - 04.2020
Assistant Manager
Tacobell
02.2017 - 05.2019
Douglass High School
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