Shanika Muhammad
Houston,TX
Summary
Results-oriented healthcare professional with extensive experience in case management, care coordination, and patient services. Proven success as a former bone marrow transplant care coordinator and outreach specialist, enhancing patient care and optimizing operational efficiencies. Equipped with strong business management and leadership skills gained from an entrepreneurial venture, ready to apply this unique blend of expertise in a dynamic role that values critical thinking and adaptability. Relocating to Houston, TX.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Naturally You
Charlotte, NC
06.2019 - Current
- Streamline daily operations to enhance efficiency and customer satisfaction.
- Oversee the hiring process for new employees, from recruiting to onboarding training, to ensure high levels of performance and customer service.
- Develop and execute marketing strategies that significantly increase brand visibility and revenue.
- Build and maintain strong relationships with clients, vendors, and suppliers to secure favorable terms on materials and services.
- Monitor the financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Develop strategic partnerships with other businesses in order to expand reach into new markets.
- Provide leadership support for team members through coaching and mentorship programs.
Bone Marrow Transplant (BMT) Care Coordinator
Atrium Health (Levine Cancer Institute)
Charlotte, NC
04.2018 - 11.2019
- Served as a primary point of contact for patients and families, addressing concerns, providing support, and facilitating communication with the healthcare team.
- Enhanced patient and family support as a BMT Care Coordinator, leading to improved patient experiences.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with hospital and clinic policies and procedures.
- Worked with the donor registries, laboratories, and other facilities to identify and coordinate with suitable donors.
- Prepared financial estimates for patients.
- Facilitated insurance approvals, reducing treatment delays.
- Obtained prior authorization for testing, procedures, and medications.
- Reviewed benefits and educated patients on insurance coverage.
- Followed up on all referrals to ensure no care gaps.
- Coordinated the shipping of Human Leukocyte Antigen (HLA) testing kits to the appropriate parties.
- Coordinated the shipping of NMDP samples to the appropriate parties.
- Led team meetings.
- Presented patient data to all physicians and clinical staff 1-2 times a week.
- Collected data for clinical trial use.
Outreach Specialist (Cardiology/Oncology/Cardiovascular)
Atrium Health
Mint Hill, NC
09.2013 - 04.2018
- Led a team to improve patient care coordination, demonstrating strong leadership and teamwork.
- Established and maintained ongoing patient connections through the enterprise and virtual continuum of care.
- Utilized extensive healthcare software knowledge to streamline patient care processes.
- Conducted research and identified new opportunities for outreach initiatives.
- Provided administrative support including scheduling appointments, maintaining records, and preparing reports.
- Provided professional customer service while multitasking within a diverse job role.
- Assisted TeleHealth Solutions' clients (cardiologists, oncologists) during times of power or phone outages.
- Established and maintained the on-call schedule for all cardiologists and oncologists within Atrium Health.
- Assisted in the hiring and training of new team members.
- Was responsible for monthly QA scores for the department.
Patient Registrar/Outpatient
Atrium Health (Shiland Family Medicine)
Rock Hill, SC
03.2012 - 09.2013
- Ensured incoming calls were handled in a timely manner, scheduled appointments, documented caller needs thoroughly, properly routed messages to physicians, and contacted patients to remind them of upcoming appointments.
- Handled requests for refills, labs, and test results.
- Supported patient chart flow process.
- Assisted in the training of medical secretaries, live answer coordinators, and EMR systems (EPIC).
- Interviewed incoming patients while obtaining and entering necessary personal, financial, insurance, and other medical information necessary for claims processing.
- Supported eight physicians and two physician assistants, including scheduling appointments, calendar management, correspondence, and managing patient chart flow.
- Was responsible for processing and maintaining patient records.
- Collected and calculated patients' payments based on third-party billing policies.
- Helped establish and lead the Teamwork Committee, designed to provide an integrated and cohesive office environment.
- I participated in peer interviews of potential employees.
Education
Bachelor of Applied Arts and Science - Gerontology
Winston-Salem State University
Winston-Salem, NC05.2011
Skills
- Care coordination
- Patient advocacy
- Leadership
- EMR proficiency
- Operations management
- Customer Service
- Case Management
- Data Entry
- Public Speaking
- Organizational Skills
- Managing Operations
- Navigating Insurance systems
- Office Administration
- Data Collection
- Knowledge of Rare/Chronic disease
- Interprofessional Collaboration
Relevant Coursework
- Coursework in Patient Care Ethics, Healthcare Management, and Aging Population Studies, providing a strong foundation in key areas of gerontology and healthcare services.
References
References available upon request.
Timeline
Owner/Operator
Naturally You
06.2019 - Current
Bone Marrow Transplant (BMT) Care Coordinator
Atrium Health (Levine Cancer Institute)
04.2018 - 11.2019
Outreach Specialist (Cardiology/Oncology/Cardiovascular)
Atrium Health
09.2013 - 04.2018
Patient Registrar/Outpatient
Atrium Health (Shiland Family Medicine)
03.2012 - 09.2013
Bachelor of Applied Arts and Science - Gerontology
Winston-Salem State University