Shanika Sanders
Indianapolis ,Indiana
Summary
I am seeking a company where I can utilize my skills, to help them become more successful, while feeling appreciated.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express Hotel Suites
Downtown Indianapolis
12 2023 - 04 2024
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced operational efficiency by streamlining inventory management processes.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Improved operational workflows, resulting in smoother running of establishment.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Project Coordinator - Commercial Construction
Lowe's Companies Inc
Remote
01 2020 - 07 2023
- Multitasking on a very high level
- Multiple monitor setup, whileoperating and accessing at least 5 different systems per call
- I'mtrained to handle any situation, from anywhere in the United States
- Ihandle and micromanage corporate construction worksites, all the waydown to minor home renovations
- I excel at working under pressureand de-escalating conflict.
Director of Operations
Dora Hotel Company
03.2012 - 02.2021
- Managing the daily operations of a hotel
- Handling any guest related issues
- Handling all employee related issues
- Hiring, write-ups, conflicts and resolutions
- I was in charge of inspections, product ordering, micromanaging building maintenance and property improvement plans
- Dealing with all vendors and merchants
- I made sure the place was a well oiled machine.
Education
Bachelor's of Science - Psychology
University of Toledo
2002
Skills
- Decision Making
- Problem Solving
- Multitasking
- Inspections
- Process improvements
- Performance Analysis
- Employee scheduling
- Coaching and mentoring
- Effective leader
- Delegation
Timeline
Director of Operations
Dora Hotel Company
03.2012 - 02.2021
Assistant General Manager
Holiday Inn Express Hotel Suites
12 2023 - 04 2024
Project Coordinator - Commercial Construction
Lowe's Companies Inc
01 2020 - 07 2023
Bachelor's of Science - Psychology
University of Toledo