Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Shanika Sea

Lebanon,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Mobile Expert

T-Mobile
11.2021 - 06.2024

Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.

Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.

Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.

Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Cashier Assistant Manager

FAST LANE
03.2020 - 09.2021

Greeted customers entering store and responded promptly to customer needs.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.

Mentored new cashiers, leading to higher retention rates and increased team performance.

Cashier

Speedway LLC
04.2019 - 05.2020

Greeted customers entering store and responded promptly to customer needs.

Worked flexible schedule and extra shifts to meet business needs.

Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Improved efficiency, organized checkout area for optimal workflow.

Restocked and organized merchandise in front lanes.

Education

High school diploma -

Madison Central High School
Richmond, KY
05.2015

Skills

  • Mobile device management
  • Cross-platform proficiency
  • Accessibility standards compliance
  • Building customer loyalty
  • Cash handling
  • Strong communication and interpersonal skills
  • Customer service
  • Sales and promotions

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Mobile Expert

T-Mobile
11.2021 - 06.2024

Cashier Assistant Manager

FAST LANE
03.2020 - 09.2021

Cashier

Speedway LLC
04.2019 - 05.2020

High school diploma -

Madison Central High School
Shanika Sea