Shanill A Matos Pujols
Bronx
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Certified Medical Assistant
Sun River Health
The Bronx, NY
05.2025 - Current
- Administered patient care and assisted with examinations in fast-paced clinical environment.
- Conducted vital sign assessments and recorded medical histories, ensuring accuracy in documentation.
- Collaborated with healthcare providers to streamline office operations and enhance patient satisfaction.
- Trained new staff on procedures and best practices, fostering a knowledgeable team environment.
- Implemented electronic health record systems for improved data management and accessibility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted EKG tests with precision, ensuring patient comfort and safety during procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Patient Service Representative
Sun River Health
Bronx, NY
04.2022 - 04.2025
- Answered high-volume inbound calls, assisted patients with scheduling, inquiries, and insurance verification to enhance overall patient experience
- Provided excellent customer service by addressing patient concerns and guiding them through medical procedures, ensuring clarity and support during their visits
- Coordinated with medical staff to streamline appointment flow and enhance patient satisfaction through effective communication and collaboration
- Maintain accurate documentation and uphold patient confidentiality in compliance with HIPAA regulations
Home Health Aide (HHA)
Elara Caring
Bronx, NY
02.2022 - 04.2022
- Monitor and record vital signs, ensuring patient well-being
- Supported patients in daily living activities, enhancing comfort and dignity during bathing, dressing, and grooming
- Delivered companionship and emotional support to promote mental well-being and reduce feelings of isolation
- Prepared meals according to dietary needs and assisted with feeding.
Cleaning Crew Member
MGS Cleaning Service
Manhattan, NY
01.2019 - 09.2020
- Upheld cleanliness standards in commercial and residential spaces to create welcoming environments
- Performed routine cleaning tasks, including sweeping, mopping, dusting, and sanitizing surfaces
- Monitored compliance with safety and sanitation guidelines to promote health and safety
Crew Member
McDonald's
Manhattan, NY
01.2017 - 08.2017
- Delivered excellent customer service while efficiently taking orders to enhance customer satisfaction
- Prepared food and ensured cleanliness in work area to maintain hygiene standards
- Operated cash registers and accurately processed transactions to support smooth service flow
Education
Some College Coursework Completed - Health Education
Hostos Community College
Bronx, NYMedical Assistant Program -
National Institute For Medical Assistant Advancement (NIMAA)
Bronx, NY04-2025
High School Diploma -
Manhattan Bridges High School
New York, NY06-2016
Skills
- Vital Signs Monitoring
- Electrocardiogram Administration
- Phlebotomy
- Blood collection
- Aseptic Technique
- Infection Control
- CPR Training
- Patient Intake
- Medical documentation
- Ekg
- Point Of Care Testing
- Medical Terminology
- Charting
- Insurance checks
- Appointment Scheduling
- Front Desk Operations
- Computer Skills
- Administrative Skills
- Customer Service
- Patient interaction
- Bilingual
- Caregiving
- Patient Support
- Senior Care
- Home care support
Certification
- Home Health Aide (HHA), Active, 01/01/22
- CPR Training, 2025
Languages
English
Full Professional
Spanish
Native or Bilingual
Skills And Qualifications
Vital Signs Monitoring (Blood Pressure, Temperature, Pulse, Respiratory Rate), Electrocardiogram (EKG) Administration, Phlebotomy & Venipuncture, Aseptic Technique & Infection Control, CPR Training, Patient Intake & Medical History Documentation, Medical Terminology & Charting (EHR), Call Handling & Phone Support, Insurance Verification & Prior Authorization, Appointment Scheduling & Front Desk Operations, Customer Service & Patient Communication, Bilingual (English & Spanish), Caregiving & Patient Support, Senior Care & Home Health Assistance, Food Preparation & Cooking, Cleaning & Sanitation, Computer & Administrative Skills
Timeline
Certified Medical Assistant
Sun River Health
05.2025 - Current
Patient Service Representative
Sun River Health
04.2022 - 04.2025
Home Health Aide (HHA)
Elara Caring
02.2022 - 04.2022
Cleaning Crew Member
MGS Cleaning Service
01.2019 - 09.2020
Crew Member
McDonald's
01.2017 - 08.2017
High School Diploma -
Manhattan Bridges High School
Some College Coursework Completed - Health Education
Hostos Community College
Medical Assistant Program -
National Institute For Medical Assistant Advancement (NIMAA)