Summary
Work History
Education
Skills
Timeline
SoftwareEngineer

Shanin Wadsworth

Fort Mill,SC

Summary

PROFILE SUMMARY: Motivated Customer Service professional well versed in building productive relationships, resolving complex issues and winning customer satisfaction. Offering several years of experience solving customer needs in accordance with procedure developing and implementing a successful solution based on business requirements.
Proactive and hardworking individual focused on surpassing expectations, continuous operational improvement and driving team success.

Work History

Customer Service Coordinator

Schaeffler Group USA
Fort Mill, SC
01.2021 - 01.2022
  • Process customer orders utilizing SAP for major automobile manufactures according to their needs and adhering to established business rules and guidelines up to time of product shipment
  • Monitor and adjust customer orders according to their business needs and changing forecasts for deliveries that are often months away
  • Work closely with customer service departments and warehouse managers of foreign parts manufactures to facilitate orders and coordinate deliveries for their production needs
  • Utilize customer portal access to verify and monitor orders placed to ensure accuracy and continuity
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Midwest Sales Service Representative II

Domtar Inc.
Fort Mill, SC
08.2013 - 09.2020
  • Respond to customer inquiries and process customer orders via, fax, phone, e-mail and EDI transmittals, by multitasking in fast paced sales service environment
  • Provide product quotes to customers for fast turn-around times most often within a hour
  • Enter customer orders in multiple systems including SAP, JDE and Baan according to their needs while adhering to established business rules and guidelines
  • Produce profitable orders through order entry accuracy in regards to item, quantity, pricing and distribution models and knowing customer needs and anticipating their expectations
  • Increased efficiency and team productivity by promoting operational best practices.
  • Established, developed, and maintained productive relationships with internal and external customers built upon trust, integrity, open communication, follow-up and a can-do-attitude.

Customer Relationship Manager

Bank of America
Charlotte, NC
10.2012 - 08.2013
  • Serve as single point of contact for borrowers that are in various degrees of default on their mortgage loan
  • Work as liaison between loss mitigation department, mortgager and authorized third parties
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Made customers aware of current and new programs and services

Default Reporting Specialist II

M&T Bank
Buffalo, NY
01.2011 - 08.2012
  • Utilize data gathered from in-house systems to report default status of loans to Fannie Mae, FHA (HUD) and private mortgage insurance companies while adhering to strict guidelines and time constraints
  • Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
  • Compiled, maintained and verified data and distributed information through reports and queries to support operations.
  • Liaised with senior leadership to identify data needs and interpret existing data for consideration.

Mortgage Specialist / Loan Processor

HSBC Mortgage Corporation
Buffalo, NY
02.2009 - 01.2011
  • Communicated with originator and applicant concerning progress of loan file.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Handled any conditions sent from underwriting departments.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Prepared file for final clear-to-close by branch management.

Education

Associate of Arts - Graphic And Printing Equipment Operation

Erie Community College
Buffalo, NY

High School Diploma -

Cheektowaga High School
Cheektowaga, NY

Skills

  • Customer Service Excellence
  • Order Entry
  • Effective problem solver
  • Handling Customer Inquiries
  • Attention to Detail
  • Decision Making
  • Information Security
  • Documentation and Recordkeeping
  • Inter-department collaboration
  • Effective workflow management

Timeline

Customer Service Coordinator

Schaeffler Group USA
01.2021 - 01.2022

Midwest Sales Service Representative II

Domtar Inc.
08.2013 - 09.2020

Customer Relationship Manager

Bank of America
10.2012 - 08.2013

Default Reporting Specialist II

M&T Bank
01.2011 - 08.2012

Mortgage Specialist / Loan Processor

HSBC Mortgage Corporation
02.2009 - 01.2011

Associate of Arts - Graphic And Printing Equipment Operation

Erie Community College

High School Diploma -

Cheektowaga High School

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Shanin Wadsworth