Shanina Swaby
Brooklyn,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Security Services USA
2023.10 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Server
Buffalo Wild Wings
2022.08 - 2024.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Dave & Buster's
2022.05 - 2022.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Trainer
McDonald's
2021.08 - 2022.05
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor of Arts - Criminology
John Jay School of Criminal Justice
Manhattan, NY05.2025
Associate of Arts - Criminal Justice
Kingsborough Community College
Brooklyn, NY08.2023
Skills
- Report Writing
- Superior customer service
- Relationship building and management
- Work ethic
- Time Management
- Organizing and Categorizing
- Cash Handling
- Team Leadership
- Conflict resolution techniques
Timeline
Security Officer
Securitas Security Services USA
2023.10 - Current
Server
Buffalo Wild Wings
2022.08 - 2024.06
Server
Dave & Buster's
2022.05 - 2022.08
Crew Trainer
McDonald's
2021.08 - 2022.05
Bachelor of Arts - Criminology
John Jay School of Criminal Justice
Associate of Arts - Criminal Justice
Kingsborough Community College
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