Shaniqua Allen
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Medical Scheduler
Carenet Health
2017.08 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
Customer Service Associate
Walmart
2008.08 - 2012.04
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
Auto Claims Adjuster
GEICO
2012.04 - 2017.08
- Negotiated with claimants to settle claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Documented all findings in concise reports.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Assessed complex claims and accurately determined value of damages.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Ernest Saloom Academy
Georgia 05.2008
Skills
- Customer relations
- Business development understanding
- Problem-solving abilities
- Call Center Operations
- Account Management
- Microsoft Word
- Customer Service
- Technical Support
- Record Keeping
- Scheduling
Timeline
Medical Scheduler
Carenet Health
2017.08 - Current
Auto Claims Adjuster
GEICO
2012.04 - 2017.08
Customer Service Associate
Walmart
2008.08 - 2012.04
High School Diploma -
Ernest Saloom Academy