Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaniqua Bastien

Margate

Summary

A reliable and dedicated individual offering over 5 years of successful work ethic and problem solving. A history of exceeding company representation and an excellent ability to build positive rapport with customers or guests. Highly organized and consistently anticipates needs of clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hostess

The Boca Raton Resort and Club
03.2025 - Current
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Promoted business loyalty by fostering positive customer relationships.

Home Health Aide

One On One Services
03.2024 - 03.2025
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.

Member Experience Agent

Nations Benefits
01.2024 - 03.2025
  • Exceeded sales targets by 10% through effective client relationship management and strategic upselling of store products.
  • Utilized MEP software to track and analyze client interactions and orders, enhancing follow-up efficiency and increasing customer rapport.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Private Home Health Aide

Trudi Amritt
08.2020 - 07.2023
  • Provided compassionate care to patients by assessing their needs and developing personalized care plans to enhance their well-being.
  • Coordinated and scheduled additional caretakers for the workweek, ensuring consistent support and coverage for all patient needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Office/Personal Assistant

Unger & Kowitt
08.2022 - 07.2023
  • Efficiently coordinated and managed executive schedules, prioritizing appointments and meetings to optimize time management and productivity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Education

Associate of Science - Science

Cambridge College of Health
Delray Beach, FL
05-2027

EFDA - Dental

AAA School of Dental Assisting
Pompano Beach, FL
09-2023

Skills

  • Proficient in Microsoft 365
  • Bilingual (French/Creole)
  • Guest complaint resolution
  • Client documentation
  • Medication organization
  • Errands management
  • Scheduling
  • Inbound and outbound calling
  • Call handling

Certification

  • EFDA - Expanded Functions Dental Assistant

Timeline

Hostess

The Boca Raton Resort and Club
03.2025 - Current

Home Health Aide

One On One Services
03.2024 - 03.2025

Member Experience Agent

Nations Benefits
01.2024 - 03.2025

Office/Personal Assistant

Unger & Kowitt
08.2022 - 07.2023

Private Home Health Aide

Trudi Amritt
08.2020 - 07.2023

Associate of Science - Science

Cambridge College of Health

EFDA - Dental

AAA School of Dental Assisting

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