Shaniqua Brisbon
Phenix city,AL
Summary
Dynamic professional with extensive experience in emergency response and customer service, notably at ADT Security. Proven ability to enhance communication and critical thinking skills, ensuring efficient resource dispatch and customer satisfaction. Adept in healthcare compliance and data entry, consistently improving service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Emergency Dispatcher
ADT Security
01.2023 - 04.2025
- Coordinated emergency response efforts, ensuring timely dispatch of resources to critical incidents.
- Managed over 50 customer calls a day, accurately assessing situations to prioritize and escalate as necessary.
- Utilized advanced communication systems to coordinate between first responders and affected individuals.
- Developed and maintained relationships with local emergency services for efficient collaboration during crises.
- Monitored emergency calls, assessing urgency and dispatching appropriate response teams.
Customer Service Representative
U.S. Bank
02.2022 - 12.2022
- Resolved customer inquiries through phone and email, ensuring prompt service delivery.
- Implemented process improvements to enhance customer satisfaction and reduce response times.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Healthcare Customer Service Representative
TTEC
12.2018 - 10.2021
- Coordinated patient care activities to ensure timely and effective service delivery.
- Managed 20 calls per day, providing accurate information regarding healthcare services and policies.
- Verified patient insurance eligibility and entered patient information into system.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Material Handler
NCR
07.2016 - 09.2018
- Operated pallet jacks to transport materials efficiently within warehouse.
- Followed safety protocols to maintain a secure working environment.
- Assisted in inventory management by labeling and organizing stock accurately.
- Collaborated with team members to ensure timely order fulfillment.
- Update inventory discrepancies and variances to determine root causes and implement corrective actions.
Education
High School Diploma -
G.W. Carver High School
Columbus05-2016
Skills
- Communication
- Excel
- Retail
- Customer Service
- NCIC database
- Healthcare compliance
- Active listening
- Critical thinking
- Data entry
Languages
English
Timeline
Emergency Dispatcher
ADT Security
01.2023 - 04.2025
Customer Service Representative
U.S. Bank
02.2022 - 12.2022
Healthcare Customer Service Representative
TTEC
12.2018 - 10.2021
Material Handler
NCR
07.2016 - 09.2018
High School Diploma -
G.W. Carver High School
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
Noah BridgesNoah Bridges
Solar Technician at ADT SecuritySolar Technician at ADT Security
Cecil ToneyCecil Toney
Sales Associate at ADT SecuritySales Associate at ADT Security
Ramesha CooksRamesha Cooks
Technical Support at ADT SecurityTechnical Support at ADT Security
Lauren WigginsLauren Wiggins
Cardiac Cath Lab Registered Nurse at Piedmont Columbus Regional - MidtownCardiac Cath Lab Registered Nurse at Piedmont Columbus Regional - Midtown