Shaniqua Green
Fort Lauderdale
Summary
Dedicated customer service representative with a focus on conflict resolution, effective communication, and critical thinking. Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gms Connect
Fort Lauderdale
11.2022 - 12.2025
- Collaborated with team members and supervisors to resolve customer issues, enhancing overall performance.
- Demonstrated strong communication, listening, and analytical skills to improve customer satisfaction.
- Managed multiple tasks efficiently, leveraging organizational and problem-solving skills to streamline processes.
- Maintained focus under pressure by prioritizing tasks in a fast-paced environment.
- Adopted an open-minded approach to feedback and evolving policies within structured schedules.
- Employed critical thinking skills for quick analysis of issues, ensuring informed decision-making.
Security Officer
Kent Security
Miami
02.2017 - 10.2022
- Ensured safety and security of personnel and property through diligent monitoring of premises.
- Monitored CCTV cameras, reported incidents, and responded to emergencies to ensure safety.
- Verified identification documents for individuals entering facility, maintaining strict security protocols.
- Resolved customer issues promptly, enhancing satisfaction through knowledgeable service.
- Identified customer needs efficiently, enhancing overall service delivery.
- Executed day-to-day duties accurately, contributing to operational excellence.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FLSkills
- Customer relationship management
- CRM software
- Conflict resolution
- Performance analysis
- Process optimization
- Quality control
- Team collaboration
- Problem solving
- Critical thinking
- Time management
- Adaptability to change
- Stress management
- Effective communication
- Active listening
- Strong teamwork
Timeline
Customer Service Representative
Gms Connect
11.2022 - 12.2025
Security Officer
Kent Security
02.2017 - 10.2022
High School Diploma -
Stranahan High School