ShaNiqua Hill
Summary
I am currently seeking an opportunity in which I can utilize my skills and experience with a company or organization dedicated to providing the highest quality of services to the customers and communities they serve.
Overview
19
19
years of professional experience
Work History
Metro Access Control
05.2023 - Current
- Typing and sending proposals, interface with sales consultants and maintaining documentation of quotes, administrative and customer service.
- Provide logistics planning and support for all departments.
- Creation, processing, maintenance, and completion of paperwork associated with install and/or service work orders generated for Install, ticket generation and quotes.
- Coordination and logistics for delivery and pick up of materials and equipment.
- Daily shipping coordination, label generation and tracking for third party shippers.
- Maintain accurate records for DOT logs, facilitate customer needs.
- Keep detailed documentation of phone calls, customer information, key information for sales consultants and technicians.
- Responded to customer inquiries maintain communication between sales consultants, technicians, customers, and management as necessary.
- Provide on-going support, assist in Service calls, scheduling, and dispatch of Service technicians, checking in with department managers to ensure appropriate coverage of other work orders.
- Created a robust database to track project and install information from start to finish.
Celestica Inc
05.2015 - 06.2023
- Attend weekly Chang Control Board meetings to forecast customer scheduling.
- Work closely with customer program managers, engineering planners, supply chain and finance to implement customer satisfaction policies.
- Download customer forecasts from customer portal, maintain and update customer forecasts daily.
- Improve overall productivity by maintaining, and releasing bill of materials, waivers and customer parts in MRP.
- Analyze and identify changes from daily reports generated from the customer's portal; communicate and implement the necessary changes.
- Eliminated customer fiscal loss by maintaining high precision in the execution of job functions and improving the process to decrease the chance of human error.
- Improved completeness, accuracy, and enforced conformance to standards and specifications by examining documents, materials/products and monitoring work processes.
- Reduced quality assurance time by introducing systematic analysis of daily discrepancy reports, verifying the accuracy of data, comparing data with source documents and re-entering data in verification format to detect errors.
- Created and maintained records and paperwork required for proper maintenance and operations logs.
- Manage and oversee new hire customer specific training in office and over zoom.
- Provide training documents and desktop procedure for employee training.
Intel
03.2014 - 04.2016
- I am IPC certified, a peer trainer, mechanical assembly/Final assembly.
- SMT – I hold certifications in AOI Level 3 certified, Final Inspection, router (depanel), Dek (circuit board solder printing), corner glue and profile board drilling attachment of TC with epoxy.
- I use SAP VayoPro daily to create recipes, programing and fine-tuning algorithms on the Vitrox 510 tool.
- I am EMR licensed through Red Cross and the State and was on the safety team.
- I hold a certification of completion in LEAN and IPC.
Volunteer Advisor Peer Assistant
Clackamas Community College
08.2012 - 03.2014
- Triage students’ needs prior to their meeting with an advisor.
- Inform students of college resources, answer questions, perform general office duties, projects, submit appointment requests, receive and return phone calls and reply to email inquiries.
Materials Specialist II
TriQuint Semiconductor
03.2007 - 05.2011
- Worked with the production and development team modifying and updating ASY’s., PMX spec’s, prepared and checked database for requested material to begin subcontractor builds, delivery’s, and part number creation, Routing, and BOM creation for all new iPDQ’s, and handling internal and external customer calls.
Education
Oregon Transfer Degree -
Clackamas Community College
Portland, OregonBusiness Management -
Citrus Community College
Foothill, CaliforniaBusiness Management -
Azusa Pacific University
Azusa, CaliforniaSkills
- Customer Service
- Data Entry
- Seals
- Filing
- General Office Duties
- Detail Oriented
- Safety Oriented
- Filing Electrical Permits
- Filing Fire Permits
- Filing Build Permits
- Knowledgeable in Outlook
- Knowledgeable in Internet
- Knowledgeable in Microsoft Operating Systems
- Knowledgeable in 10 Key
- Knowledgeable in Access
- Lean Certificate of Completion
- EMR Licensed
- Knowledge of ESD
- Internal Audit Training
- Inventory
- Pallet Jack
- Shipping and Receiving
- Quality Control
- Inceptor
- Manufacturing Software Programs
- Agile 90
- SAP 640
- Auto CAD
- Vayo Pro
- Front Page
- Lotus Notes
- Running Yield Reports
- Team Player
- Highly Motivated
Highlight Of Qualifications
- 10+ years’ experience in customer service
- Ability to work in a high paced environment
- Data Entry
- Seals
- Strong Customer service skills (internal/external)
- Filing/ General Office Duties
- Detail and safety oriented
- Filing electrical permits, Fire permits, build permits
- Knowledgeable in Outlook, internet, standard Microsoft Operating Systems, 10 key and Access
- 10+ years’ experience in the manufacturing field
- Lean Certificate of Completion
- EMR licensed
- Knowledge of ESD
- Internal Audit training
- Inventory
- Pallet Jack
- Shipping and Receiving
- Quality Control
- Inceptor
- Highly skilled in manufacturing software programs: Agile 9.0, SAP 640, Auto CAD, Vayo Pro, Front Page, Lotus Notes, Running Yield Reports.
- Team player and highly motivated to work collaboratively across teams and departments
Timeline
Metro Access Control
05.2023 - Current
Celestica Inc
05.2015 - 06.2023
Intel
03.2014 - 04.2016
Volunteer Advisor Peer Assistant
Clackamas Community College
08.2012 - 03.2014
Materials Specialist II
TriQuint Semiconductor
03.2007 - 05.2011
Oregon Transfer Degree -
Clackamas Community College
Business Management -
Citrus Community College
Business Management -
Azusa Pacific University