SHANIQUA MCLAUGHLIN
Florence
Summary
Effective Worker with a strong understanding of organization and product issues. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. Dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Active Day Adult Day Care
07.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Housekeeper
R&r Carpet &cleaning
04.2014 - 09.2025
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and presentation.
- Managed laundry operations, efficiently sorting, washing, and folding linens and towels.
- Assisted with inventory management, tracking supplies to maintain adequate stock levels.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
- Conducted deep cleaning tasks during off-peak periods, improving overall facility appearance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
CNA
Bethea Retirement Community
Darlington
02.2018 - 02.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
Cna Corrections
Rcm Healthcare Services
04.2013 - 01.2018
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as directed, maintaining precise documentation.
- Implemented individualized care plans to enhance patient well-being.
- Developed strong relationships with clients, fostering trust and engagement.
- Responded promptly to client needs, enhancing overall satisfaction with services.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Sales Associate
Walmart
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School -
Wilson High School
Florence, SCSkills
- Data analysis
- Code validation skills
- Order fulfillment
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Feeding assistance
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Problem-solving
- Basic life support
- Wound care
- Patient hygiene assistance
- Active listening
- Complex Problem-solving
Work History
01-2018
Certification
CPR Skills PCA
Timeline
CNA
Active Day Adult Day Care
07.2024 - Current
CNA
Bethea Retirement Community
02.2018 - 02.2022
Housekeeper
R&r Carpet &cleaning
04.2014 - 09.2025
Cna Corrections
Rcm Healthcare Services
04.2013 - 01.2018
Sales Associate
Walmart
High School -
Wilson High School