Shaniqua S. Bishop-Johnson
Newark,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Consignor Relations Representative
Stadium Goods
New York, NY
08.2019 - 02.2021
- Inbound/Outbound Contact Center with over 100 inquiries in queue
- Identified issues, analyzed information and provided solutions to problems
- Addressed Consignor inquiries via phone, web-based chat and email
- Data Entry
- Demonstrated ability to provide relevant and accurate information to consignors regarding their account status and payouts.
Customer Service Agent
HelloFresh
Newark, NJ
10.2015 - 08.2019
- Helped large volume (80-100) of customers daily via Inbound/Outbound calls, web-based chat and emails with positive/empathetic attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Appointment Setter
Preferred Waters
Union, NJ
03.2014 - 09.2015
- Inbound/Outbound contact center assisting 50-80 customers daily
- Filling, Faxing, Data entry
- Set up appointments for service techs to visit home for installation and/or repair of home water filtration system.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and inquiries, and re-directed calls to other team members.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge
Resident Supervisor/Administrative Assistant
Essex Empowerment Corp
Irvington, NJ
05.2013 - 10.2014
- Office duties (filing, faxing, phone coverage, daily logs etc.)
- Assisted 20 residents at a time with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Conducted tours, orientation and educational sessions for residents and families.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted positive relations between residents and staff.
Family Advocate Worker / Teacher Assistant
The North Ward Center
Newark, NJ
07.2008 - 02.2013
- Administrative and clerical duties; filing, faxing, memos, phone coverage, data entry, payroll, scheduling
- Collection of tuition
- Recruit and enroll children into School
- Identified available community resources and programs for families of disabled children.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Woodbridge High School
Woodbridge, NJ2008
Skills
- Excellent written and verbal Communication skills
- Organized
- Dependable
- Strong team player
- Committed to quality Performance
- Ability to quickly learn new
- Procedures
- Self Motivated
- Sharp problem solver
- Typing: 50wpm
Timeline
Consignor Relations Representative
Stadium Goods
08.2019 - 02.2021
Customer Service Agent
HelloFresh
10.2015 - 08.2019
Appointment Setter
Preferred Waters
03.2014 - 09.2015
Resident Supervisor/Administrative Assistant
Essex Empowerment Corp
05.2013 - 10.2014
Family Advocate Worker / Teacher Assistant
The North Ward Center
07.2008 - 02.2013
High School Diploma -
Woodbridge High School
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