SHANIQUE BECKFORD
New York
Summary
Experienced with patient care coordination, operational support, and administrative duties. Utilizes strong organizational and communication skills to enhance team productivity and workflow efficiency. Knowledge of healthcare protocols and compliance to maintain high standards of patient care.
Overview
13
13
years of professional experience
Work History
PRACTICE ASSOCIATE IV / FRONT DESK LEAD
Columbia Doctors / New York Presbyterian
New York, NY
02.2022 - Current
- Promoted three times (PA II → PA III → PA IV) for excellence in performance and leadership
- Manage front desk operations for IR & Diagnostic
- Coordinate Y-90 treatment schedule, verify authorization, & confirm dose orders
- Provide training, assist with onboarding, address knowledge gaps, offer support across both units.
- Implement workflow improvements that increased department efficiency
- Coordinate major procedures, including biopsies ensuring accuracy in scheduling, physician availability and equipment readiness.
- Serve as first point of escalation for complex cases or front desk issues
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
PATIENT COORDINATOR
Lenox Hill Radiology
New York, NY
07.2020 - 02.2022
- Update and send pathology reports to necessary departments
- Communicate with medical staff to relay patient concerns and treatment updates
- Coordinated patient scheduling and managed appointments using advanced electronic health record systems.
REGISTRATION CLERK
NYC Health & Hospital
Bronx, NY
03.2020 - 07.2020
- Prepare and distribute ID bands
- Arrange for transportation to assigned rooms
- Manage patient admissions and discharge process
PATIENT SERVICE REPRESENTATIVE
Lenox Hill Radiology
New York, NY
09.2015 - 03.2020
- Schedule procedures, including lab tests and imaging
- Update and send pathology reports to necessary departments
- Communicate with medical staff to relay patient concerns and treatment updates
MEDICAL FRONT DESK
Professional Physical Therapy
Huntington, NY
08.2013 - 09.2015
- Schedule and confirm appointments
- Create medical charts for therapists and PA’s.
- Provide secretarial services such as, copying, faxing and filing.
Education
Bachelor of Science - Health Administration
Monroe University
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- HIPAA compliance
- Interpersonal skills
- Medical terminology
- EMR software
- Medical coding
Timeline
PRACTICE ASSOCIATE IV / FRONT DESK LEAD
Columbia Doctors / New York Presbyterian
02.2022 - Current
PATIENT COORDINATOR
Lenox Hill Radiology
07.2020 - 02.2022
REGISTRATION CLERK
NYC Health & Hospital
03.2020 - 07.2020
PATIENT SERVICE REPRESENTATIVE
Lenox Hill Radiology
09.2015 - 03.2020
MEDICAL FRONT DESK
Professional Physical Therapy
08.2013 - 09.2015
Bachelor of Science - Health Administration
Monroe University