SHANIQUE SMITH
39 Kebo St ,USA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Bar Harbor Inn and Spa
Newport, ME
04.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Receptionist
Stratton Mountain Ski Resort
South Londonderry, VT
11.2024 - 04.2025
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Assisted in the coordination of company events, contributing to successful and well-organized functions.
Front Desk Receptionist
Bar Harbor Inn & Spa
Bar Harbor, ME
04.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Agent
Stratton Mountain
Vermont
11.2023 - 04.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent
Gorges Grant Hotel
Maine
05.2023 - 11.2023
- Front desk duties: checking in and out guests, welcoming guests, check-ins, billing, bookings if necessary, for example walk-ins, Reservations, balance sheet, tours, telephone operator, baggage tagging, guest relations
Front Desk Agent
Gasparilla Inn and Club
Florida
12.2022 - 05.2023
- Front desk duties: checking in and out guests, welcoming guests, check-ins, billing, bookings if necessary, for example walk-ins, Reservations, balance sheet, tours, telephone operator, baggage tagging, guest relations
Front Desk Agent
Gasparilla Inn and Club
Florida
09.2021 - 06.2022
- Front desk duties: checking in and out guests, welcoming guests, check-ins, billing, bookings if necessary, for example walk-ins, Reservations, balance sheet, tours, telephone operator, baggage tagging, guest relations
Front Desk Agent (nightly) & Room Attendant (daily)
Driftwood Restaurant and Bar
Michigan
06.2021 - 09.2021
- Front desk duties: checking in and out guests, welcoming guests, check-ins, billing, bookings if necessary, for example walk-ins, Reservations, balance sheet, tours, telephone operator, baggage tagging, guest relations
- Room Attendant duties: cleaning of rooms, cleaning public areas for example offices, bathrooms, and lobby, creating worksheets for workers, assisting in the laundry for example folding of towels, sheets, blankets and spreads
- Busser and Hostess duties: seating of guests, book dinner reservations, room service, cleaning of tables, set tables, assign tables to workers, polishing silverwares as required and refilling of water for guests
Front Desk Agent
Gasparilla Inn & Club
Florida
10.2020 - 06.2021
- Front desk duties: checking in and out guests, welcoming guests, check-ins, billing, bookings if necessary, for example walk-ins, Reservations, balance sheet, tours, telephone operator, baggage tagging, guest relations
Front Desk Agent (nightly) and Room Attendant (daily)
Lilac Tree Resort and Spa
Michigan
06.2020 - 10.2020
- Front desk duties: checking in and out guests, welcoming guests, check-ins, billing, bookings if necessary, for example walk-ins, Reservations, balance sheet, tours, telephone operator, baggage tagging, guest relations
- Room Attendant duties: cleaning of rooms, cleaning public areas for example offices, bathrooms, and lobby, creating worksheets for workers, assisting in the laundry for example folding of towels, sheets, blankets and spreads
Front Desk Agent
Gasparilla Inn and Club
Florida
10.2019 - 06.2020
- Front desk duties: checking in and out guests, welcoming guests, checking billing, bookings if necessary, for example walk-ins, Reservations, balance sheet, tours, telephone operator, baggage tagging, guest relations
Sales Representative
UNICOMER -Courts & Lucky Dollar
Montego Bay, Jamaica
07.2018 - 09.2019
- Duties: inventory of appliances and Furnitures, selling of appliances and Furnitures, ensure all goods are delivered on time and installation is done in a timely manner and follow up for customer satisfaction
Customer Service Representative
Teleperformance
Montego Bay, Jamaica
03.2018 - 07.2018
- Duties: telephones operators, help desk
Room Attendant
Beaches Negril Resort and Spa
Jamaica
03.2012 - 06.2018
Front Desk
Beaches Sandy Bay
Jamaica
01.2011 - 03.2012
Education
Customer Service: level 1-2, Professional Communication level 1-2, Leadership Development level 1-2, AHLEI- Guest Service level 1-2, Housekeeping level 1-2, Team Jamaica Certificate, Genetec Inc Security center for Airport Level 1-2
Sandals co-operate University
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Heart Trust NTA
Skills
- Customer service
- Guest service
- Customer relations
- Active listening
- Teamwork
- Workflow optimization
- Attention to detail
- Credit and cash payments
- Critical thinking
- Housekeeping knowledge
- Time management
- Oral and written communications
- Interpersonal communication skills
- Problem resolution
- Customer relationship building
Certification
Front Desk Representative (FDR) Certification - American Hotel & Lodging Educational Institute.
LEADERSHIP EXPERIENCE
Being a leader is not all about dictation, it also involves active listening to your staff and guests, open for suggestions and changes, discipline when necessary, and following protocols and guidelines. There is no I in TEAM and if you keep that in your book, you are an awesome leader.
COMMUNICATION SKILLS
I am an individual who believes in together we achieve, I also believe in working diligently and creatively in whatever or whichever department you are in, no work is too challenging, just give it your all plus more, take it one step at a time, ask questions and also for help. So, you can meet your goal to become the next added asset to the company.
Timeline
Front Desk Agent
Bar Harbor Inn and Spa
04.2025 - Current
Front Desk Receptionist
Stratton Mountain Ski Resort
11.2024 - 04.2025
Front Desk Receptionist
Bar Harbor Inn & Spa
04.2024 - 11.2024
Front Desk Agent
Stratton Mountain
11.2023 - 04.2024
Front Desk Agent
Gorges Grant Hotel
05.2023 - 11.2023
Front Desk Agent
Gasparilla Inn and Club
12.2022 - 05.2023
Front Desk Agent
Gasparilla Inn and Club
09.2021 - 06.2022
Front Desk Agent (nightly) & Room Attendant (daily)
Driftwood Restaurant and Bar
06.2021 - 09.2021
Front Desk Agent
Gasparilla Inn & Club
10.2020 - 06.2021
Front Desk Agent (nightly) and Room Attendant (daily)
Lilac Tree Resort and Spa
06.2020 - 10.2020
Front Desk Agent
Gasparilla Inn and Club
10.2019 - 06.2020
Sales Representative
UNICOMER -Courts & Lucky Dollar
07.2018 - 09.2019
Customer Service Representative
Teleperformance
03.2018 - 07.2018
Room Attendant
Beaches Negril Resort and Spa
03.2012 - 06.2018
Front Desk
Beaches Sandy Bay
01.2011 - 03.2012
Customer Service: level 1-2, Professional Communication level 1-2, Leadership Development level 1-2, AHLEI- Guest Service level 1-2, Housekeeping level 1-2, Team Jamaica Certificate, Genetec Inc Security center for Airport Level 1-2
Sandals co-operate University
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Heart Trust NTA