Nicole Christian
Albemarle,North Carolina
Summary
Dynamic leader with proven expertise in inventory management and client relations honed at notable companies. Excelled in fostering team collaboration and boosting customer satisfaction through strategic problem-solving and effective complaint handling. Achieved significant improvements in staff development and operational efficiency, demonstrating a friendly, positive attitude a commitment to excellence, and and strong policy enforcement.
Overview
15
15
years of professional experience
Work History
Remote Talent Acquisition Coordinator
Big Lots Stores, Inc.
11.2021 - Current
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Established a proactive approach in identifying top talent through strategic partnerships with colleges/universities and attending industry-specific conference events.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Played a pivotal role in driving employee referral programs that led to increased internal referrals and reduced agency fees.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
Business Development Representative
Hendrick Automotive Group
11.2021 - 11.2022
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
IQOS Product Marketing Manager
GMR Marketing
02.2017 - 11.2021
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers by actively listening and responding appropriately.
- Managed vendor selection and relations to guarantee the best pricing and on-time deliveries.
- Interviewed job candidates and made staffing decisions based upon store need, experience, and skill.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Store Manager
Toys"R"Us
03.2010 - 02.2014
- Provided accurate, specific and timely performance feedback for CSRs.
- Supervised and provided constructive feedback that boosted morale and led to increase in employee retention.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Arts - Graphic Design/Advertising And Business Management
Gardner-Webb University
Boiling Springs, NC05.2015
Skills
- Complaint Handling
- Client Relations
- Inventory Management
- Staff Training and Development
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Flexible and Adaptable
- Critical Thinking
- Data Entry
- Customer Satisfaction
- Complex Problem-Solving
- Policy Implementation
- Candidate Screening
- Recruiting and Sourcing
Timeline
Remote Talent Acquisition Coordinator
Big Lots Stores, Inc.
11.2021 - Current
Business Development Representative
Hendrick Automotive Group
11.2021 - 11.2022
IQOS Product Marketing Manager
GMR Marketing
02.2017 - 11.2021
Assistant Store Manager
Toys"R"Us
03.2010 - 02.2014
Bachelor of Arts - Graphic Design/Advertising And Business Management
Gardner-Webb University
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