Shanisha Augustine
Fresno,CA
Summary
Seasoned Social Worker with a proven track record at Community Regional Medical Center Of Fresno, adept in case management and client advocacy. Excelled in reducing hospital readmissions and enhancing patient outcomes through effective coordination with multidisciplinary teams. Skilled in conflict resolution, demonstrating compassionate care and critical thinking in high-stakes environments.
Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
15
15
years of professional experience
Work History
Social Worker II
Community Regional Medical Center Of Fresno
07.2021 - Current
- Advocated for patients to secure necessary resources and services during hospitalization and post discharge.
- Safeguarded patient rights, maintaining strict confidentiality in accordance with HIPAA regulations.
- Completed psychosocial evaluations and needs assessments.
- Presented clinical documentation and observations to interdisciplinary team.
- Enhanced patient outcomes by coordinating care with multidisciplinary teams, including physicians, nurses, and therapists.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Coordinated patient discharge planning and follow-up care.
Clinical Social Worker
Department Of State Hospitals - Coalinga
06.2017 - 06.2021
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated patient discharge planning and follow-up care.
Child Welfare Social Worker IV
Department of Social Services, Madera County
03.2011 - 06.2017
- Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
- Promoted family stability by connecting clients to appropriate community resources such as housing assistance, mental health services, or substance abuse treatment programs.
- Improved interagency communication by collaborating closely with law enforcement, school personnel, healthcare providers, and community organizations.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for families in crisis.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Assisted families in understanding their rights during the investigation process while maintaining a respectful relationship.
Medical Social Worker
Children's Hospital of Central California
05.2010 - 06.2012
- Explained medical care options to help families make informed healthcare decisions.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient within a holistic care approach.
Child Welfare Services, Social Worker II
Tulare County, Health and Human Services
08.2010 - 03.2011
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Master of Social Work - Social Worker
California State University, Fresno
Fresno, CA05-2010
Master of Arts - Social Work
California State University, Fresno
Fresno, CA12-2006
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Critical thinking
ASW License
Have provided psychotherapy and crisis intervention in clinical group therapy settings.
Have assessed and treated clients with a series of emotional and behavioral problems while continued clinical supervison.
Timeline
Social Worker II
Community Regional Medical Center Of Fresno
07.2021 - Current
Clinical Social Worker
Department Of State Hospitals - Coalinga
06.2017 - 06.2021
Child Welfare Social Worker IV
Department of Social Services, Madera County
03.2011 - 06.2017
Child Welfare Services, Social Worker II
Tulare County, Health and Human Services
08.2010 - 03.2011
Medical Social Worker
Children's Hospital of Central California
05.2010 - 06.2012
Master of Social Work - Social Worker
California State University, Fresno
Master of Arts - Social Work
California State University, Fresno
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