Shanisha Griffiths
Summary
Dedicated team player and skilled Customer Service Representative trained in pleasing and accommodating all customers. Contributes to successful operations and customer satisfaction by quickly moving and listening to customer's needs. Maintains a strong safety record and consistently hits performance targets.
Overview
8
8
years of professional experience
Work History
Customer Service Representatives
Hertz
Buffalo, NY
08.2023 - 07.2024
- Gathered and verified Account information from guests
- Sell Insurance that best fit customers travel needs
- Help customers with last minute travel changes
- Process accident information and replace cars for covered customers.
Front Desk Receptionist
Marriott
Buffalo, NY
05.2021 - 07.2024
- Organized pick-up and delivery of outgoing mail
- Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
- Gathered and verified Account information from guests
- Operated telephone switchboard, providing information, taking messages, and scheduling appointments.
Resident Assistant, Student Leader
SUNY Buffalo State University
Buffalo, NY
08.2020 - 05.2021
- Keep building records current with documentation of incidents, maintenance requests, or resident issues
- Protected residents with robust building access controls and consistent enforcement of security policies
- Stayed connected with residents through regular one-on-one contact to address concerns and offer assistance
- Facilitated students' integration into university life by offering numerous engagement opportunities.
Customer Service Cashier
SkyZone
New Rochelle, NY
03.2018 - 12.2020
- Minimized injury and damage risk by consistently following safe practices
- Unpacked new deliveries and put away inventory
- Cleaned up workspaces and sanitized surfaces
- Cashier
- Hosted Parties.
Cashier
Rye Playland
Rye, NY
05.2017 - 09.2017
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Engaged with customers while completing cash register transactions.
Server/ Cashier
King Southern Delights
Mount Vernon, NY
05.2016 - 10.2016
- Balanced cash drawer at beginning and end of each shift
- Explained promotions and special offers to customers
- Engaged with customers while completing cash register transactions.
Education
Bachelor's In Early Education - Early Childhood Education
SUNY Buffalo State University
Buffalo, NY05.2023
Skills
- Drawer balancing
- Call control
- Employee training
- Account updates
- Complaint handling
- Guest relations
- Reservations management
- Strong communication
- Working with Federal Authority
Community Service
Attending Diabetes and Breast Cancer Walks Every Year
Timeline
Customer Service Representatives
Hertz
08.2023 - 07.2024
Front Desk Receptionist
Marriott
05.2021 - 07.2024
Resident Assistant, Student Leader
SUNY Buffalo State University
08.2020 - 05.2021
Customer Service Cashier
SkyZone
03.2018 - 12.2020
Cashier
Rye Playland
05.2017 - 09.2017
Server/ Cashier
King Southern Delights
05.2016 - 10.2016
Bachelor's In Early Education - Early Childhood Education
SUNY Buffalo State University