Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHANITA GUIN

Gardnertown,NY

Summary

Innovative and versatile Operations Manager with a proven track record of leading cross-functional teams to success. Proficient in agile methodologies, stakeholder management, and data-driven decision-making. Possessing a unique blend of analytical, critical thinking and leadership skills with 9+ years experience in client relations and 11+ years in law enforcement. Adept at driving continuous improvement, conflict resolution, and delivering exceptional results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Essential Men
Brooklyn, NY
11.2020 - Current
  • Lead cross-functional teams implementing short-term and long-term strategies to achieve business plan and profitability goals, resulting in a 20% increase in annual revenue
  • Manage the day-to-day operations of a busy salon, including scheduling appointments, leading a team of 10 individuals, and overseeing financial transactions
  • Maintain inventory and ordered supplies as needed, reducing stock-outs and saving the salon an average of $1000 per month through efficient inventory management
  • Utilize successful strategies for sales, client services, and daily operations to continuously improve overall business and customer base, resulting in a 15% increase in customer satisfaction ratings
  • Implement effective stakeholder management strategies to enhance communication and collaboration with team members and clients, resulting in a 30% increase in overall business performance

Senior Correction Officer

NYC Department of Correction
Queens, NY
04.2012 - 11.2022
  • Executed effective end-to-end management for the care, custody, control and supervision of approximately 200 detainee and sentenced individuals daily resulting in a 25% reduction in recidivism through implementing programs and leading daily meetings with stakeholders
  • Incorporated de-escalation techniques and conflict resolution methods to neutralize incidents and resolve complex situations, while maintaining daily forms, report records, and activity logs to improve operational efficiency and ensure compliance with security protocols
  • Reduced infractions by 20% and contraband by 60% by conducting mandated searches and enforcing institutional policies, rules and regulations exceeding departmental standards
  • Administered effective training and mentorship to newly hired recruits and officers increasing workplace engagement and employee retention.

Associate Banker

JP Morgan Chase
New York, NY
01.2009 - 08.2011
  • Demonstrated exceptional performance in administrative tasks, consumer and business transactions with a focus on compliance, fraud prevention, customer experience and sales, resulting in customer satisfaction scores of 99%
  • Increased branch sales by 15% cross-selling bank products and services, answering inquiries, ascertaining customers' needs and directing clients to appropriate branch representatives
  • Developed and maintained strong knowledge of multiple bank products and varying levels of benefits within each product, resulting in a 20% increase in daily sales
  • Trained and coached 8 new hires on bank policies, procedures and compliance guidelines, while utilizing discretion and initiative to effectively handle and document fraud claims, resulting in a 15% reduction in quarterly losses and ensuring maximum protection of client account information through the implementation of secure verification methods.

Education

Ignite-Truist Scrum Master Mentorship Program

DFW Alliance of Technology And Women
10-2023

Junior Cloud Practitioner Program

Generation USA
01-2023

Associate of Arts - Criminal Justice

Kingsborough Community College of The City University of New York
Brooklyn, NY

Skills

  • Agile Project Management
  • Risk Analysis
  • Stakeholder Management
  • Flexibility & Adaptability
  • Analytical & Critical Thinking
  • Strategic Planning
  • Conflict Resolution
  • Collaborative Environments
  • Relationship Building

Certification

  • Certified Scrum Product Owner (CSPO)
  • Certified Scrum Master (CSM)
  • Comptia IT Fundamentals (ITF+)
  • AWS Certified Cloud Practitioner (CCP)

Timeline

Operations Manager

Essential Men
11.2020 - Current

Senior Correction Officer

NYC Department of Correction
04.2012 - 11.2022

Associate Banker

JP Morgan Chase
01.2009 - 08.2011

Ignite-Truist Scrum Master Mentorship Program

DFW Alliance of Technology And Women

Junior Cloud Practitioner Program

Generation USA

Associate of Arts - Criminal Justice

Kingsborough Community College of The City University of New York

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SHANITA GUIN