Tyler Reynolds
Oakland,CA
Summary
Dedicated & organized project & operations manager, offering 7+ years of experience orchestrating operational activities & teams, with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships with stakeholders and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service, leadership, and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
VHS Healthcare
Pleasanton, CA
02.2022 - Current
- Consistently managed & maintained over $10M in Assets.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
Market Operations Manager
Spin
San Francisco, CA
01.2021 - 02.2022
- Conducted research and analysis on new markets, products, services, pricing models, and customer segmentation.
- Created detailed reports on key performance indicators for senior management review.
- Managed relationships with external vendors to ensure quality service delivery across all areas of the business.
- Facilitated communication between internal stakeholders regarding current initiatives and upcoming projects.
- Maintained an up-to-date knowledge of industry trends, regulatory requirements, best practices, and competitive landscape in order to inform decisions related to market operations.
- Established clear objectives for each team member involved in the operation of markets.
- Led 3Mid- Markets, with 12+ team members in each market.
- Assisted senior management in developing long-term strategies for expanding into new markets or launching additional products and services.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
Operations Lead
Shopkick
Redwood City, CA
01.2020 - 01.2021
- Creating reports on operational activities, performance metrics and customer feedback.
- Developing and implementing effective strategies to optimize operational performance.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Establishing key performance indicators to track productivity, quality standards.
- Resolving escalated issues involving customers, vendors or employees.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
Client Success Associate
Credible
Durham, NC
05.2018 - 01.2020
- Developed and maintained relationships with key client stakeholders to ensure successful onboarding, implementation, and adoption of services.
- Resolved customer inquiries by providing timely responses and accurate solutions based on company policies.
- Analyzed customer interactions across multiple channels such as email, phone calls, live chat sessions to identify patterns or trends in user behavior.
- Drove customer escalations to resolution by engaging directly with clients.
- Monitored KPIs to assess customer engagement.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Product Specialist
Overtons
Greenville, NC
05.2016 - 03.2018
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Assisted in the development of sales strategies for existing products.
- Conducted market research to identify potential markets for existing products.
- Analyzed customer feedback to improve product design and performance.
- Collaborated with engineering teams to troubleshoot product issues.
- Evaluated competitors' products and services to identify areas of improvement.
- Gathered data from surveys on customer satisfaction with current products.
Education
High School Diploma -
Jesse C Carson
China Grove, NC08-2014
Skills
- Leadership
- Project Management
- Agile Project Management
- Scrum
- Coaching
- Interpersonal Skills
- Mondaycom
- Click Up
- Google Suit
- Slack
- Conflict Management
- Organization and Time Management
Certification
- Google Project Management: by Google on Coursera. Certificate earned at February 21, 2024.
Affiliations
- From 2016 to 2019, I coached Women's lacrosse, Fayetteville Flames in Fayetteville, NC. Actively volunteered in the NC recreational centers, out of season, to teach & coach the game of lacrosse.
Timeline
Operations Manager
VHS Healthcare
02.2022 - Current
Market Operations Manager
Spin
01.2021 - 02.2022
Operations Lead
Shopkick
01.2020 - 01.2021
Client Success Associate
Credible
05.2018 - 01.2020
Product Specialist
Overtons
05.2016 - 03.2018
High School Diploma -
Jesse C Carson
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