Hi, I’m
Shanita Horton
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
1
Certification
Work History
AG Logistics Fedex Contractor
OTR Team Truck Driver
02.2023 - 03.2023
Job overview
- Dropped and hooked double trailers and changed configuration of equipment.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills while driving 2500-6000 miles per week.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
C2C Holdings Fedex Contractor
OTR Team Truck Driver
11.2022 - 02.2023
Job overview
- Dropped and hooked double trailers and changed configuration of equipment.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Mat Transport
OTR Team Truck Driver
02.2022 - 10.2022
Job overview
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Shippers Preferred Express Inc
OTR Team Truck Driver
10.2021 - 02.2022
Job overview
- Dropped and hooked trailers and changed configuration of equipment.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
DoorDash
Delivery Driver
05.2018 - 05.2021
Job overview
- Maintained positive relationships with customers to promote continued business opportunities.
- Developed strong customer base through efficient and reliable service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Amazon
Problem Solver
12.2020 - 02.2021
Job overview
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Leveraged technology to troubleshoot and track issues efficiently.
- Identify, investigate and correct shipment errors.
Emerge- Aerosafe Global
Customer Service Representative
06.2019 - 11.2020
Job overview
- Met customer call guidelines for service levels, handle time and productivity with an average of 60-100 outbound calls per day.
- Followed up with doctors offices to confirm receiving of cold chain packaging.
- Orchestrated pick up of packaging with UPS and Fed Ex for multiple Pharmaceutical companies.
- Updated account information to maintain customer records.
Bank Of America
Client Service Representative II
10.2018 - 12.2018
Job overview
- Educated customers about billing, payment processing and support policies and procedures.
- Solved and investigated fraud and non fraud billing disputes.
- Multitasking and toggling between multiple systems.
- Ensure all actions are resolved in compliance with industry regulations.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
The Tungland Corporation
Program Coordinator
02.2016 - 02.2018
Job overview
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Evaluated program performance against expectations.
- Reviewed program needs and recruited qualified staff.
- Managed operations in accordance with budget requirements.
- Directed improvement plans.
- Created and implemented policies designed to help evaluate new programs.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Managed 4 group homes with 16 clients.
The Tungland Corporation
Direct Care Manager
04.2013 - 02.2014
Job overview
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Met and maintained requirements of federal, state and local organizations.
- Monitored clients progress to report necessary changes.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Managed 1 group home with 4 clients.
The Tungland Corporation
Direct Care Professional
04.2009 - 04.2013
Job overview
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Evaluated client progress toward established annual and quarterly goals.
- Worked to improve patient outlook and daily living through compassionate care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Canyon Rose Academy , Tucson, AZ
High School Diploma
05.2008
University Overview
- National Honor Society 2008
Skills
- Federal Regulations
- Operational Efficiency
- Defensive Strategies
- Double and Triple Trailers
- Logistics Planning
- DOT Compliance
- Problem Solving
- Process Improvement
- Training and Development
- Client Management
- Microsoft Excel and Word
- Salesforce
Certification
- Class A CDL License Double and Triple Endorsed - 2021
Timeline
OTR Team Truck Driver
AG Logistics Fedex Contractor
02.2023 - 03.2023
OTR Team Truck Driver
C2C Holdings Fedex Contractor
11.2022 - 02.2023
OTR Team Truck Driver
Mat Transport
02.2022 - 10.2022
OTR Team Truck Driver
Shippers Preferred Express Inc
10.2021 - 02.2022
Problem Solver
Amazon
12.2020 - 02.2021
Customer Service Representative
Emerge- Aerosafe Global
06.2019 - 11.2020
Client Service Representative II
Bank Of America
10.2018 - 12.2018
Delivery Driver
DoorDash
05.2018 - 05.2021
Program Coordinator
The Tungland Corporation
02.2016 - 02.2018
Direct Care Manager
The Tungland Corporation
04.2013 - 02.2014
Direct Care Professional
The Tungland Corporation
04.2009 - 04.2013
Canyon Rose Academy
High School Diploma
- Class A CDL License Double and Triple Endorsed - 2021
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