SHANITA MC.LAIN
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Noho Health
11.2017 - 07.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
PCA
Preferred Health Care
08.2016 - 04.2021
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
Care Manager
Diaspora Community Services
01.2015 - 06.2016
- Helped people navigate the Healthcare system and helped them get their needs met
- Ensured clients received the care they need and that they understood their medical conditions
- Coordinated patient care services
- Assisted care team with setting goals for quality assurance
- Entered all information into the corrected databases
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Care Navigator
Diaspora Community Services
01.2014 - 01.2015
- Short-term case work and Case Management Services
- Maintains up-to-date health assessment and progress notes participants
- Assist participants in procuring or reinstating their public entitlements, including SSI/SSD, Medicaid
Outreach Specialist & Peer Educator
Diaspora Community Services
01.2014 - 12.2014
- Recruited individuals into the Health Home Program
- Increased Public Health Awareness
- Engaged and Educated the Community
Volunteer
Color Goldwater Memorial Hospital
01.2006 - 12.2008
- Assisted patients with moving in and out of bed, baths, wheelchairs, or automobiles
- Assisted patients with eating and dressing
Administrative Assistant & Physical Therapy Aide
Dr. WM Benson Rehabilitation Pavilion
01.2005 - 01.2006
- Assisted visitors looking to admit family members in Facility
- Transported patients to and from rooms for Physical Therapy
Education
Community Health and Human Services
St. Joseph's College
Skills
- MS Office Suite
- MS Windows
- Roaster Wrangler
- Dashboard
- AIRS
- Treat
- Health and safety compliance
- Performance reporting
- Production
Certification
- Community Health Worker
- Mental Health First Aid
- HIV Prevention and Stigma and Co-Morbidities and Health Literacy
- CPR
- Care Coordination
- Mandated Reporter
- Care Manager
- Interdisciplinary Care Team
- Promoting Healthcare Coverage for People Living with HIV/AIDS in NYS
Timeline
Operations Manager
Noho Health
11.2017 - 07.2024
PCA
Preferred Health Care
08.2016 - 04.2021
Care Manager
Diaspora Community Services
01.2015 - 06.2016
Care Navigator
Diaspora Community Services
01.2014 - 01.2015
Outreach Specialist & Peer Educator
Diaspora Community Services
01.2014 - 12.2014
Volunteer
Color Goldwater Memorial Hospital
01.2006 - 12.2008
Administrative Assistant & Physical Therapy Aide
Dr. WM Benson Rehabilitation Pavilion
01.2005 - 01.2006
Community Health and Human Services
St. Joseph's College
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